Processor Disclosure
Last Modified: March 7, 2023
Planhat processors
When processing personal data relating to representatives of our customers, we consider ourselves as controller. That means that processors used in relation to this data are not sub-processing any data for which our customers are controllers.
The following companies may process customer representative data, but not data relating to customer’s customers:
| Entity name | Processing activity | Entity location | Comment |
|---|---|---|---|
| Google, LLC | Collaboration and Communication | United States | Hosting of data, communications tools, and analytics features. |
| Slack Technologies Ltd. | Collaboration and Communication | Ireland (hosting in EU and United States) | Optional sharing. Processes customer representative data if customer representative joins a Planhat slack channel. |
| Zoom Video Communications, Inc. | Collaboration and Communication | United States | Used to connect with customers and prospects. |
| Hubspot, Inc. | Customer and Contact Management | United States | Processes customer representative data in pre-sales phase. |
| Jiminny, Inc. | Sales | United States (EU hosting) | Optional use. Used for call analytics when an individual explicitly consents in the call. |
| Chili Piper, Inc. | Sales | United States | Optional use. Used for meeting scheduling when an individual opts to book a meeting through a chili piper link. |
| Juro Online Ltd. | Contract negotiation and signature system | United Kingdom | Optional use. Processes customer representative data of signatory. |
| Plivo, Inc. | Authentication | United States | 2 factor authentication used when customer representatives log in. |
| Intercom, Inc. | Support | United States | Intercom will only process customer data if it is shared between customer and Planhat in the support tool. |
| Twilio, Inc. | Email Service Provider | United States | Used for sending transactional emails to customers through Planhat. |
| ShelfFlip, inc. dba UserGems | Prospecting, Data Correction and Tracing | United States | Used for prospecting and updating contact information. |
| Sales Navigator (LinkedIn) | Prospecting, Data Correction and Tracing | Ireland | Used for prospecting and updating contact information. |
| Salesloft, Inc. | Prospecting, Data Correction and Tracing | United States | Used for prospecting and updating contact information. |
| Cognism Limited | Prospecting, Data Correction and Tracing | United Kingdom | Used for prospecting and updating contact information. |
| Stripe, Inc. | Payments | United Kingdom | Customer charges |
| Oracle Corporation UK Ltd. | Payments | United Kingdom | Obtain payments from customers. |
| Loom, Inc. | Collaboration and Communication | United Kingdom | Used to record videos to communicate with customers. |
| Thinkific Labs Inc. | Education and Training | Canada | Onboarding and education in Planhat for Customers. |
| EdInvent, Inc., dba Accredible | Education and Training | United Kingdom | Provides certification of completed courses. |
| Alfred Developments PTY LTD., dba MeetAlfred | Prospecting, Data Correction and Tracing | Australia | Used for prospecting and updating contact information. |
