Jess is Vice President of Customer Experience at Mainsail Partners, where she leads the firm’s CX Center of Excellence and advises post-sales teams across its B2B SaaS portfolio. She brings over 20 years of experience in customer success, operations, and executive leadership, including roles as COO at String Automotive and VP of Customer Success at LinkSquares and Sakon. Jess has built and scaled high-impact post-sales organizations through multiple growth stages and acquisitions, blending operational precision with a deep commitment to customer outcomes.