Impact Study
Qulture.Rocks
Gives us the whole picture
“Together, Planhat's Customer Profiles, Workflows and Metrics have increased our onboarding NPS from 74 to 78 and survey response rate from 38% to 54% in just 3 months”
The Customer Profile is what really makes the difference when comparing Planhat with any other player. We used to spend around 2 hours for each customer handover - 1 hour analysing customer data and history and 1 hour on a meeting with the new CSM. Today, with the consolidated overview we get from the Customer Profile, we have access to all our customers' critical information at a glance. Handovers take just 20 minutes now, freeing our CSMs up for direct customer engagement, rather than admin. Together, Planhat's Customer Profiles, Workflows and Metrics have increased our onboarding NPS from 74 to 78 and survey response rate from 38% to 54% in just 3 months.
Fernanda Portes
Fernanda Portes
Customer Success Manager
