Delighted
Delighted provides the engine for capturing Net Promoter Scores, while Planhat provides the customer segmentation and execution layer required to act on that feedback. Connect these tools to transform raw NPS data into actionable account context that drives commercial decisions and portfolio health.
Unlock the power of Delighted with planhat
Improve net revenue retention
Protect recurring revenue by identifying "Silent Detractors" through targeted NPS outreach. By syncing campaign-specific responses back to Planhat, teams can execute proactive retention plays the moment a score declines, addressing risk before qualitative frustration impacts renewals.
Shorten time to value
Verify early implementation success by capturing onboarding-specific sentiment. By exporting implementation cohorts directly into Delighted, teams can objectively measure implementation efficiency based on user feedback, ensuring success milestones are met during the initial kickoff phase.
Increase process governance
Standardize how feedback is collected and mapped across the organization. Planhat’s manual export actions ensure that only relevant End User segments are surveyed, while the automatic response sync ensures every account owner follows the same model for reviewing current and historical NPS scores.
Improve commercial predictability
Base revenue forecasts on objective customer sentiment rather than anecdotal reporting. Planhat calculates Company-level NPS scores from combined End User feedback, providing leadership with a reliable view of portfolio health that correlates directly with retention and advocacy outcomes.
how it works
Flow & configuration
Authenticate and map campaigns
Authorized users connect the Delighted application within the App Center by establishing a secure link between the two systems. Administrators must ensure the relevant NPS campaigns are already configured in Delighted before initiating the export from Planhat.
Target recipients via Data Explorer
Select a filtered group of End Users from a Planhat Page or within Data Explorer to define the survey audience. Since the integration does not support continuous automatic contact sync, users must manually select and export the specific segment intended for surveying to ensure precise targeting.
Execute the export and survey trigger
Choose either "Export to Delighted" to simply update the contact list, or "Export to Delighted and Survey" to immediately trigger the associated campaign. While Planhat can initiate an immediate send, Delighted’s internal survey throttle settings remain in control of the actual delivery frequency to prevent over-surveying.
Automate response ingestion and rollup
Once feedback is submitted, Planhat automatically pulls the survey results—including the respondent's email, score, and comments—back into the platform. These results land in the NPS Module and update individual End User records, while simultaneously rolling up into a calculated Company-level NPS for account-wide visibility.
Execute operational follow-through
The synced NPS data becomes part of the shared customer context, appearing in Data Explorer and on customer profiles. Commercial teams use these signals to drive Health Scores and automated follow-up tasks, ensuring that feedback leads directly to coordination and intervention across the portfolio.