Thought Leadership

Hear from thought leaders across the Planhat community.

Thought Leadership

Hear from thought leaders across the Planhat community.

Thought Leadership

Hear from thought leaders across the Planhat community.

Thought Leadership

Hear from thought leaders across the Planhat community.

Spotlight

Perspective

6 minute read

Combining Intuitiveness and Power

Our Director of Product shares discusses our largest ever platform upgrade and what it means to create software that is both powerful and intuitive.

Daniel Sternegard

Spotlight

Perspective

4 minute read

Our Next Chapter

A letter from the CEO announcing Our Next Chapter: our largest ever platform upgrade to drive lifelong customers across Sales, Service and Success.

Kaveh Rostampor

Spotlight

Perspective

6 minute read

Combining Intuitiveness and Power

Our Director of Product shares discusses our largest ever platform upgrade and what it means to create software that is both powerful and intuitive.

Daniel Sternegard

Spotlight

Perspective

4 minute read

Our Next Chapter

A letter from the CEO announcing Our Next Chapter: our largest ever platform upgrade to drive lifelong customers across Sales, Service and Success.

Kaveh Rostampor

Spotlight

Perspective

6 minute read

Combining Intuitiveness and Power

Our Director of Product shares discusses our largest ever platform upgrade and what it means to create software that is both powerful and intuitive.

Daniel Sternegard

Spotlight

Perspective

4 minute read

Our Next Chapter

A letter from the CEO announcing Our Next Chapter: our largest ever platform upgrade to drive lifelong customers across Sales, Service and Success.

Kaveh Rostampor

Spotlight

Perspective

6 minute read

Combining Intuitiveness and Power

Our Director of Product shares discusses our largest ever platform upgrade and what it means to create software that is both powerful and intuitive.

Daniel Sternegard

Spotlight

Perspective

4 minute read

Our Next Chapter

A letter from the CEO announcing Our Next Chapter: our largest ever platform upgrade to drive lifelong customers across Sales, Service and Success.

Kaveh Rostampor

All Types

All Types

All Types
All Types

Perspective

6 minute read

Combining Intuitiveness and Power

Daniel Sternegard

Perspective

4 minute read

Our Next Chapter

Kaveh Rostampor

Perspective

6 minute read

Store of Stores

Ivars Mucenieks

Panel Discussion

30 minute watch

It takes a village: Delivering an outstanding customer experience at scale

Gurprem Sagoo

Guide

5 minute read

It's worth the risk: Managing and identifying risk in CS

Ambera Cruz

Panel Discussion

50 minute watch

Beyond Integration: HubSpot x Planhat to drive growth and retention

Ambera Cruz

Panel Discussion

30 minute watch

How to hit 120% NRR in 2024

Gurprem Sagoo

Interview

37 minute listen

Customer success is not sales

Brandon Ramsey

Panel Discussion

52 minute watch

Data-driven customer success: Powering customer retention in 2024

Christian Jakenfelds

Guide

8 minute read

The power of analytics in Customer Success

Jonas Terning

Speaker Session

58 minute watch

Private equity is investing in customer success

Christian Jakenfelds

Interview

42 minute listen

Delivering customer outcomes with a value framework

Chris Regester

Speaker Session

28 minute watch

How to find patterns and drive outcomes proactively

Gurprem Sagoo

Interview

52 minute listen

The art of scaling Customer Success

Daniel Ennis

Panel Discussion

1 hour watch

What does it take to be a Chief Customer Officer?

Christian Jakenfelds

Product Update

3 minute read

Towards Workflow 2.0: Introducing Projects & Sequences

Alberto Lambert

Speaker Session

30 minute watch

The CSMs role in customer onboarding

Gurprem Sagoo

Interview

35 minute listen

How to become the best CSM of the year

Tulasi Ryali

Panel Discussion

58 minute watch

What does it take to be a VP of Customer Success?

Christian Jakenfelds

Interview

38 minute listen

Sustainable growth in Customer Success

Shannon Nishi

Product Update

3 minute read

Putting Tasks at the center

Alberto Lambert

Panel Discussion

57 minute watch

What does it take to be a Director of Customer Success?

Christian Jakenfelds

Speaker Session

30 minute watch

Career options in Customer Success

Gurprem Sagoo

Interview

45 minute listen

AI in Customer Success

Jan Young

Panel Discussion

57 minute watch

What does it take to be a Head of Customer Success?

Christian Jakenfelds

Speaker Session

30 minute watch

My customers are churning: what do I do? (Part 1)

Gurprem Sagoo

Interview

40 minute listen

How to manage churn in turbulent times

Jay Nathan

Speaker Session

30 minute watch

How to do high touch customer success (Part 2)

Gurprem Sagoo

Panel Discussion

1 hour watch

Navigating your CS career

Christian Jakenfelds

Interview

36 minute listen

Transition into Customer Success

Julie Reader

Speaker Session

30 minute watch

How to do high touch customer success (Part 1)

Gurprem Sargoo

Product Update

3 minute read

Building for company-wide customer success

Alberto Lambert

Panel Discussion

1 hour watch

Planhat Experts: The State of Customer Success

Christian Jakenfelds

Partnership

5 minute read

How PushPress maximizes time and resources using a customer platform

Alexander Ehrensvärd

Guide

8 minute read

Roles in a Customer Success division

Alexander Ehrensvärd

Interview

40 minute listen

How to drive time to value for customers in only 14 days

Claire O'Regan

Guide

40 minute watch

Why CS matters and how to get buy-in for a CS tech stack

Christian Jakenfelds

Panel Discussion

50 minute watch

Growth, retention and efficiency during challenging times

Erik Holm

Speaker Session

30 minute watch

How to get promoted as a CSM

Gurprem Sargoo

Guide

4 minute read

What is a good net dollar retention benchmark?

Rob Mahoney

Guide

3 minute read

How do you increase net dollar retention?

Jonas Terning

Guide

4 minute read

What is a good retention metric?

Christoffer von Behrens

Guide

4 minute read

What is NRR in SaaS?

Jonas Terning

Guide

5 minute read

What's the difference between gross and net retention?

Jonas Terning

Guide

5 minute read

Improving net revenue retention

Benoit Parra

Panel Discussion

1 hour watch

How CS can prepare for VC investment

Christian Jakenfelds

Speaker Session

30 minute watch

How to create true customer advocates

Gurprem Sagoo

Interview

40 minute listen

How to design CS for a mature organization

Marco Carrubba

Panel Discussion

1 hour watch

The CCO: why you need one (and how to become one)

Christian Jakenfelds

Guide

4 minute read

How are CSMs measured?

Jonas Terning

Guide

4 minute read

How do you evaluate customer success?

Jonas Terning

Guide

3 minute read

What is a customer scorecard?

Jonas Terning

Guide

3 minute read

What is a good customer growth rate?

Christoffer von Berens

Guide

4 minute read

What is customer success analytics?

Jonas Terning

Guide

7 minute read

What metrics matter in customer success?

Ben Rohloff

Guide

6 minute read

Customer success benchmarks

Christoffer von Berens

Guide

5 minute read

Customer success metrics for SaaS

Jonas Terning

Guide

7 minute read

Types of customer success analytics

Doa Sarris

Panel Discussion

57 minute watch

Net revenue retention in CS and beyond

Christian Jakenfelds

Guide

5 minute read

What is a customer platform?

Daniel Sternegard

Speaker Session

30 minute watch

How to fight churn as a CSM

Gurprem Sagoo

Interview

31 minute listen

Moving from defense to offense in CS

Harini Gokul

Panel Discussion

1 hour watch

How to scale CS from start-up to enterprise

Christian Jakenfelds

Speaker Session

30 minute watch

Who's who? A guide to stakeholder mapping

Gurprem Sagoo

Guide

6 minute read

Customer Success Managers: A necessity for customer success

Jonas Terning

Panel Discussion

58 minute watch

How to be a leader on lagging metrics

Christian Jakenfelds

Guide

7 minute read

Customer success job description: Customer Success Manager

Jonas Terning

Guide

4 minute read

Customer 360: What it is & why it matters

Jonas Terning

Guide

7 minute read

What is a customer health score & how do you calculate it?

Jonas Terning

Guide

7 minute read

Top 5 customer success best practices for SaaS

Jonas Terning

Guide

7 minute read

Customer success onboarding: Keep new customers happy

Jonas Terning

Guide

9 minute read

9 customer success strategies to reduce churn

Jonas Terning

Guide

8 minute read

How to use customer success analytics to improve retention

Jonas Terning

Perspective

6 minute read

Combining Intuitiveness and Power

Daniel Sternegard

Perspective

4 minute read

Our Next Chapter

Kaveh Rostampor

Perspective

6 minute read

Store of Stores

Ivars Mucenieks

Panel Discussion

30 minute watch

It takes a village: Delivering an outstanding customer experience at scale

Gurprem Sagoo

Meet-Up

Customer Success in Manchester

Guide

5 minute read

It's worth the risk: Managing and identifying risk in CS

Ambera Cruz

Panel Discussion

50 minute watch

Beyond Integration: HubSpot x Planhat to drive growth and retention

Ambera Cruz

Panel Discussion

30 minute watch

How to hit 120% NRR in 2024

Gurprem Sagoo

Interview

37 minute listen

Customer success is not sales

Brandon Ramsey

Panel Discussion

52 minute watch

Data-driven customer success: Powering customer retention in 2024

Christian Jakenfelds

Guide

8 minute read

The power of analytics in Customer Success

Jonas Terning

Speaker Session

58 minute watch

Private equity is investing in customer success

Christian Jakenfelds

Interview

42 minute listen

Delivering customer outcomes with a value framework

Chris Regester

Speaker Session

28 minute watch

How to find patterns and drive outcomes proactively

Gurprem Sagoo

Interview

52 minute listen

The art of scaling Customer Success

Daniel Ennis

Panel Discussion

1 hour watch

What does it take to be a Chief Customer Officer?

Christian Jakenfelds

Product Update

3 minute read

Towards Workflow 2.0: Introducing Projects & Sequences

Alberto Lambert

Speaker Session

30 minute watch

The CSMs role in customer onboarding

Gurprem Sagoo

Interview

35 minute listen

How to become the best CSM of the year

Tulasi Ryali

Panel Discussion

58 minute watch

What does it take to be a VP of Customer Success?

Christian Jakenfelds

Interview

38 minute listen

Sustainable growth in Customer Success

Shannon Nishi

Product Update

3 minute read

Putting Tasks at the center

Alberto Lambert

Panel Discussion

57 minute watch

What does it take to be a Director of Customer Success?

Christian Jakenfelds

Speaker Session

30 minute watch

Career options in Customer Success

Gurprem Sagoo

Interview

45 minute listen

AI in Customer Success

Jan Young

Panel Discussion

57 minute watch

What does it take to be a Head of Customer Success?

Christian Jakenfelds

Product Update

3 minute read

Making usage data meaningful

Alberto Lambert

Speaker Session

30 minute watch

My customers are churning: what do I do? (Part 1)

Gurprem Sagoo

Interview

40 minute listen

How to manage churn in turbulent times

Jay Nathan

Speaker Session

30 minute watch

How to do high touch customer success (Part 2)

Gurprem Sagoo

Panel Discussion

1 hour watch

Navigating your CS career

Christian Jakenfelds

Interview

36 minute listen

Transition into Customer Success

Julie Reader

Speaker Session

30 minute watch

How to do high touch customer success (Part 1)

Gurprem Sargoo

Product Update

3 minute read

Building for company-wide customer success

Alberto Lambert

Panel Discussion

1 hour watch

Planhat Experts: The State of Customer Success

Christian Jakenfelds

Partnership

5 minute read

How PushPress maximizes time and resources using a customer platform

Alexander Ehrensvärd

Guide

8 minute read

Roles in a Customer Success division

Alexander Ehrensvärd

Interview

40 minute listen

How to drive time to value for customers in only 14 days

Claire O'Regan

Guide

40 minute watch

Why CS matters and how to get buy-in for a CS tech stack

Christian Jakenfelds

Panel Discussion

50 minute watch

Growth, retention and efficiency during challenging times

Erik Holm

Speaker Session

30 minute watch

How to get promoted as a CSM

Gurprem Sargoo

Guide

4 minute read

What is a good net dollar retention benchmark?

Rob Mahoney

Guide

3 minute read

How do you increase net dollar retention?

Jonas Terning

Guide

4 minute read

What is a good retention metric?

Christoffer von Behrens

Guide

4 minute read

What is NRR in SaaS?

Jonas Terning

Guide

5 minute read

What's the difference between gross and net retention?

Jonas Terning

Guide

5 minute read

Improving net revenue retention

Benoit Parra

Panel Discussion

1 hour watch

How CS can prepare for VC investment

Christian Jakenfelds

Speaker Session

30 minute watch

How to create true customer advocates

Gurprem Sagoo

Interview

40 minute listen

How to design CS for a mature organization

Marco Carrubba

Panel Discussion

1 hour watch

The CCO: why you need one (and how to become one)

Christian Jakenfelds

Guide

4 minute read

How are CSMs measured?

Jonas Terning

Guide

4 minute read

How do you evaluate customer success?

Jonas Terning

Guide

3 minute read

What is a customer scorecard?

Jonas Terning

Guide

3 minute read

What is a good customer growth rate?

Christoffer von Berens

Guide

4 minute read

What is customer success analytics?

Jonas Terning

Guide

7 minute read

What metrics matter in customer success?

Ben Rohloff

Guide

6 minute read

Customer success benchmarks

Christoffer von Berens

Guide

5 minute read

Customer success metrics for SaaS

Jonas Terning

Guide

7 minute read

Types of customer success analytics

Doa Sarris

Panel Discussion

57 minute watch

Net revenue retention in CS and beyond

Christian Jakenfelds

Guide

5 minute read

What is a customer platform?

Daniel Sternegard

Speaker Session

30 minute watch

How to fight churn as a CSM

Gurprem Sagoo

Interview

31 minute listen

Moving from defense to offense in CS

Harini Gokul

Panel Discussion

1 hour watch

How to scale CS from start-up to enterprise

Christian Jakenfelds

Speaker Session

30 minute watch

Who's who? A guide to stakeholder mapping

Gurprem Sagoo

Guide

6 minute read

Customer Success Managers: A necessity for customer success

Jonas Terning

Panel Discussion

58 minute watch

How to be a leader on lagging metrics

Christian Jakenfelds

Guide

7 minute read

Customer success job description: Customer Success Manager

Jonas Terning

Guide

4 minute read

Customer 360: What it is & why it matters

Jonas Terning

Guide

7 minute read

What is a customer health score & how do you calculate it?

Jonas Terning

Guide

7 minute read

Top 5 customer success best practices for SaaS

Jonas Terning

Guide

7 minute read

Customer success onboarding: Keep new customers happy

Jonas Terning

Guide

9 minute read

9 customer success strategies to reduce churn

Jonas Terning

Guide

8 minute read

How to use customer success analytics to improve retention

Jonas Terning

Perspective

6 minute read

Combining Intuitiveness and Power

Daniel Sternegard

Perspective

4 minute read

Our Next Chapter

Kaveh Rostampor

Perspective

6 minute read

Store of Stores

Ivars Mucenieks

Panel Discussion

30 minute watch

It takes a village: Delivering an outstanding customer experience at scale

Gurprem Sagoo