30 minutes
Who's who? A guide to stakeholder mapping
As a Customer Success Manager, effective communication with multiple levels of stakeholders is key in order to drive your customer's goals and deliver the outcomes they desire.
We are excited for our first CSM corner with Mike Manby, Principal CSM at Slack, and Emily Howard, Senior CSM at Zone & Co who will share their experiences and best practices on stakeholder mapping.
Watch the session to learn:
the importance of stakeholder mapping
how mapping changes between points on the customer lifecycle
skills and techniques that you can take away and implement today
Watch the recording
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About the speakers
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Gurprem Sagoo
CS Operations, Planhat
Moderator
Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.
Mike Manby
CSM, Slack
Mike Manby has been a CSM at Slack for nearly two years working with enterprise customers, mainly in tech and retail. Prior to that, he worked in professional services and product at an ecommerce personalization platform.
Mike Manby
CSM, Slack
Mike Manby has been a CSM at Slack for nearly two years working with enterprise customers, mainly in tech and retail. Prior to that, he worked in professional services and product at an ecommerce personalization platform.
Mike Manby
CSM, Slack
Mike Manby has been a CSM at Slack for nearly two years working with enterprise customers, mainly in tech and retail. Prior to that, he worked in professional services and product at an ecommerce personalization platform.
Mike Manby
CSM, Slack
Mike Manby has been a CSM at Slack for nearly two years working with enterprise customers, mainly in tech and retail. Prior to that, he worked in professional services and product at an ecommerce personalization platform.
Emily Howard
Senior CSM, Zone & CO
Emily Howard is a Senior CSM with Zone & Co, the fastest-growing global NetSuite Development Accelerator and Partner who recently received a $76M growth investment from Insight Partners. She's grown alongside two tech unicorns in her career, Pipedrive, and Wise, and she's also provided expert advice to growing companies as an Accredited Small Business Consultant for the past several years.
Emily Howard
Senior CSM, Zone & CO
Emily Howard is a Senior CSM with Zone & Co, the fastest-growing global NetSuite Development Accelerator and Partner who recently received a $76M growth investment from Insight Partners. She's grown alongside two tech unicorns in her career, Pipedrive, and Wise, and she's also provided expert advice to growing companies as an Accredited Small Business Consultant for the past several years.
Emily Howard
Senior CSM, Zone & CO
Emily Howard is a Senior CSM with Zone & Co, the fastest-growing global NetSuite Development Accelerator and Partner who recently received a $76M growth investment from Insight Partners. She's grown alongside two tech unicorns in her career, Pipedrive, and Wise, and she's also provided expert advice to growing companies as an Accredited Small Business Consultant for the past several years.
Emily Howard
Senior CSM, Zone & CO
Emily Howard is a Senior CSM with Zone & Co, the fastest-growing global NetSuite Development Accelerator and Partner who recently received a $76M growth investment from Insight Partners. She's grown alongside two tech unicorns in her career, Pipedrive, and Wise, and she's also provided expert advice to growing companies as an Accredited Small Business Consultant for the past several years.
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By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB