30 minutes
How to do high touch customer success (Part 2)
In our last CSM corner, we discussed how to succeed as a high touch Customer Success Manager. Now we dive even deeper into the topic with two very experienced enterprise experts.
In this session, Anna Steed, Senior Success Manager at Slack and Padraic McMahon, Senior Manager for Customer Success at HubSpot will share their experiences and best practices on building and succeeding as high touch CS teams.
Watch the session to learn:
how to get the full picture by zooming in/out
why horizontal internal alignment is critical for external success
how to build trust and partner with executives
Watch the recording
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About the speakers
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Anna Steed
Senior Success Manager, Slack
Anna Steed is a Senior Success Manager at Slack, with over 8 years Account Executive sales experience, before she transitioned to a Success Manager a year and a half ago. Throughout her career she has worked with Central Government and Public Sector customers which has given her a niche set of skills and experiences.
Anna Steed
Senior Success Manager, Slack
Anna Steed is a Senior Success Manager at Slack, with over 8 years Account Executive sales experience, before she transitioned to a Success Manager a year and a half ago. Throughout her career she has worked with Central Government and Public Sector customers which has given her a niche set of skills and experiences.
Anna Steed
Senior Success Manager, Slack
Anna Steed is a Senior Success Manager at Slack, with over 8 years Account Executive sales experience, before she transitioned to a Success Manager a year and a half ago. Throughout her career she has worked with Central Government and Public Sector customers which has given her a niche set of skills and experiences.
Anna Steed
Senior Success Manager, Slack
Anna Steed is a Senior Success Manager at Slack, with over 8 years Account Executive sales experience, before she transitioned to a Success Manager a year and a half ago. Throughout her career she has worked with Central Government and Public Sector customers which has given her a niche set of skills and experiences.
Padraic McMahon
Senior CSM, HubSpot
Padraic McMahon is a Senior Manager for Customer Success at HubSpot. He leads the EMEA Strategic Accounts team, who help HubSpot’s largest, most complex customers grow. A HubSpot Great Manager Award and President’s Club winner, he brings over 20 years of experience working in university lecturing, the music industry with Virgin Records/ EMI, and in tech at Google and LinkedIn.
Padraic McMahon
Senior CSM, HubSpot
Padraic McMahon is a Senior Manager for Customer Success at HubSpot. He leads the EMEA Strategic Accounts team, who help HubSpot’s largest, most complex customers grow. A HubSpot Great Manager Award and President’s Club winner, he brings over 20 years of experience working in university lecturing, the music industry with Virgin Records/ EMI, and in tech at Google and LinkedIn.
Padraic McMahon
Senior CSM, HubSpot
Padraic McMahon is a Senior Manager for Customer Success at HubSpot. He leads the EMEA Strategic Accounts team, who help HubSpot’s largest, most complex customers grow. A HubSpot Great Manager Award and President’s Club winner, he brings over 20 years of experience working in university lecturing, the music industry with Virgin Records/ EMI, and in tech at Google and LinkedIn.
Padraic McMahon
Senior CSM, HubSpot
Padraic McMahon is a Senior Manager for Customer Success at HubSpot. He leads the EMEA Strategic Accounts team, who help HubSpot’s largest, most complex customers grow. A HubSpot Great Manager Award and President’s Club winner, he brings over 20 years of experience working in university lecturing, the music industry with Virgin Records/ EMI, and in tech at Google and LinkedIn.
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By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB