John Gleeson

John is the Founder and Managing Partner of Success Venture Partners, where he backs early-stage startups with a focus on founder-led Customer Success. He brings over a decade of experience building and scaling customer-facing teams, most notably as VP of Customer Success at Motive, where he helped grow revenue from $1M to $300M ARR and led a team of 150. John has also served as VP CS at Affinio, launched multiple ventures, and co-founded the world’s largest Customer Success Meetup. He blends deep SaaS operational knowledge with a sharp investor mindset.

John is the Founder and Managing Partner of Success Venture Partners, where he backs early-stage startups with a focus on founder-led Customer Success. He brings over a decade of experience building and scaling customer-facing teams, most notably as VP of Customer Success at Motive, where he helped grow revenue from $1M to $300M ARR and led a team of 150. John has also served as VP CS at Affinio, launched multiple ventures, and co-founded the world’s largest Customer Success Meetup. He blends deep SaaS operational knowledge with a sharp investor mindset.

John is the Founder and Managing Partner of Success Venture Partners, where he backs early-stage startups with a focus on founder-led Customer Success. He brings over a decade of experience building and scaling customer-facing teams, most notably as VP of Customer Success at Motive, where he helped grow revenue from $1M to $300M ARR and led a team of 150. John has also served as VP CS at Affinio, launched multiple ventures, and co-founded the world’s largest Customer Success Meetup. He blends deep SaaS operational knowledge with a sharp investor mindset.

From

From

John

John

The Future of Customer Success in Applied AI

The Future of Customer Success in Applied AI

Customer Success as Product Strategy

Customer Success as Product Strategy

The Rise of the Forward-Deployed CSM

The Rise of the Forward-Deployed CSM

Vertical AI and the Rise of Embedded CS

Vertical AI and the Rise of Embedded CS

Serving an Exploding Customer Base

Serving an Exploding Customer Base

When Founders Lead CS, Operators Translate

When Founders Lead CS, Operators Translate

The J-curve in CS

The J-curve in CS

Become a contributor

Become a contributor

Write with us

Write with us

Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.

Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.

By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.