Roger is a strategic GTM leader with over 15 years of experience in Customer Success, customer‑centric programs, and operational excellence in the technology sector. He currently serves as Global Leader of Strategic Programs for Customer Success & Acceleration at Cisco, where he drives initiatives that improve the customer journey, revenue retention, and cross‑functional outcomes, helping scale Cisco’s customer success operations worldwide. Roger is also an active keynote speaker and thought leader on Customer Success, CS operations, and go‑to‑market strategy.