How customer success teams prove value, drive outcomes, and sustain growth
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In an outcome-based economy, success is defined by the value you can prove, measure, and sustain over time; no longer by the products you sell.
In collaboration with Roger Mendez, Global Strategy & GTM Programs Leader at Cisco, we've hosting a webinar for Customer Success, Revenue, and Delivery leaders that explores how outcome-driven thinking and practical applications of AI are reshaping how organizations demonstrate impact from day one.
This session is designed for teams navigating the pressure to “do more with less” and rising expectations around proof of value. Through real-world examples, we unpack what’s working today—and how solution-selling becomes a constant necessity to retention in 2026.
Casey Trujillo
SVP, Strategic Partnerships
BrainStorm
Casey Trujillo helps organizations turn technology investments into real business outcomes. With over 20 years in enterprise technology, he works with Fortune 100 companies to drive adoption, accelerate key initiatives, and ensure software actually gets used. A change management practitioner at heart, Casey specializes in solving one of the most expensive—and overlooked—problems in business today: unused and underutilized software. He regularly works with executive teams to align people, process, and technology so transformation efforts stick. When he’s not on the road, Casey is chasing a few personal goals—dunking a basketball, running a five-minute mile, and proving to his sons that his glory days are still ahead of him.
Roger Mendez
Global Strategy & GTM Programs Leader
Cisco
Roger is a strategic GTM leader with over 15 years of experience in Customer Success, customer‑centric programs, and operational excellence in the technology sector. He currently serves as Global Leader of Strategic Programs for Customer Success & Acceleration at Cisco, where he drives initiatives that improve the customer journey, revenue retention, and cross‑functional outcomes, helping scale Cisco’s customer success operations worldwide. Roger is also an active keynote speaker and thought leader on Customer Success, CS operations, and go‑to‑market strategy.
Victor Ivarsson
Global Customer Director
Planhat
Victor is a seasoned Customer Success Director currently focused on enabling Managed Service Providers and Telcos navigate and maximize the Cisco360 partners ecosystem at Planhat. He is a former collegiate dual-athlete with 15+ years of experience in the IT and SaaS-industries with an extensive international background. Throughout his career he has built and developed profitable Sales, CS, and PS teams as well as an IPO on NASDAQ.
