Features

Intelligence

Intelligence

AI Model Hub

AI Model Hub

AI built for choice and control

With Planhat’s AI Model Hub, you can choose the right model for every use case — whether that’s OpenAI, Gemini, Anthropic, or your own custom LLM. Use Planhat-managed connections for speed and simplicity, or connect your own to unlock access to a broader set of models within our AI Automations. Choose models based on performance, compliance, or cost — and switch anytime without disrupting your setup.

AI Model Hub

AI built for choice and control

With Planhat’s AI Model Hub, you can choose the right model for every use case — whether that’s OpenAI, Gemini, Anthropic, or your own custom LLM. Use Planhat-managed connections for speed and simplicity, or connect your own to unlock access to a broader set of models within our AI Automations. Choose models based on performance, compliance, or cost — and switch anytime without disrupting your setup.

AI Model Hub

AI built for choice and control

With Planhat’s AI Model Hub, you can choose the right model for every use case — whether that’s OpenAI, Gemini, Anthropic, or your own custom LLM. Use Planhat-managed connections for speed and simplicity, or connect your own to unlock access to a broader set of models within our AI Automations. Choose models based on performance, compliance, or cost — and switch anytime without disrupting your setup.

AI Model Hub

AI built for choice and control

With Planhat’s AI Model Hub, you can choose the right model for every use case — whether that’s OpenAI, Gemini, Anthropic, or your own custom LLM. Use Planhat-managed connections for speed and simplicity, or connect your own to unlock access to a broader set of models within our AI Automations. Choose models based on performance, compliance, or cost — and switch anytime without disrupting your setup.

01

Choose the Right Model for Every Task

Optimize performance, cost, and quality by choosing the best LLM for each use case—from summarizing emails to analyzing customer risk. Switch seamlessly between models from Claude or Gemini without affecting workflows.

01

Choose the Right Model for Every Task

Optimize performance, cost, and quality by choosing the best LLM for each use case—from summarizing emails to analyzing customer risk. Switch seamlessly between models from Claude or Gemini without affecting workflows.

01

Choose the Right Model for Every Task

Optimize performance, cost, and quality by choosing the best LLM for each use case—from summarizing emails to analyzing customer risk. Switch seamlessly between models from Claude or Gemini without affecting workflows.

01

Choose the Right Model for Every Task

Optimize performance, cost, and quality by choosing the best LLM for each use case—from summarizing emails to analyzing customer risk. Switch seamlessly between models from Claude or Gemini without affecting workflows.

02

Bring Your Own Model

Maintain full control over your data and security by connecting your own LLM to Planhat — ideal for organizations with existing model infrastructure and the need to manage usage on their terms.

02

Bring Your Own Model

Maintain full control over your data and security by connecting your own LLM to Planhat — ideal for organizations with existing model infrastructure and the need to manage usage on their terms.

02

Bring Your Own Model

Maintain full control over your data and security by connecting your own LLM to Planhat — ideal for organizations with existing model infrastructure and the need to manage usage on their terms.

02

Bring Your Own Model

Maintain full control over your data and security by connecting your own LLM to Planhat — ideal for organizations with existing model infrastructure and the need to manage usage on their terms.

03

Out-of-the-Box AI

Skip the complexity of setting up your own AI infrastructure — Planhat’s AI Model Hub gives you instant access to pre-integrated, best-in-class LLMs out of the box. Start building AI-powered workflows in minutes, with no setup or configuration required.

03

Out-of-the-Box AI

Skip the complexity of setting up your own AI infrastructure — Planhat’s AI Model Hub gives you instant access to pre-integrated, best-in-class LLMs out of the box. Start building AI-powered workflows in minutes, with no setup or configuration required.

03

Out-of-the-Box AI

Skip the complexity of setting up your own AI infrastructure — Planhat’s AI Model Hub gives you instant access to pre-integrated, best-in-class LLMs out of the box. Start building AI-powered workflows in minutes, with no setup or configuration required.

03

Out-of-the-Box AI

Skip the complexity of setting up your own AI infrastructure — Planhat’s AI Model Hub gives you instant access to pre-integrated, best-in-class LLMs out of the box. Start building AI-powered workflows in minutes, with no setup or configuration required.

What's new

View Changelog

Opus 4.5, Haiku 4.5, navigational ease for Documents and managing Automations

12/9/25

Sonnet 4.5, better data exploration and smoother automation building

10/8/25

Upgrading Planhat AI Platform (AIP)

9/11/25

What's new

View Changelog

Opus 4.5, Haiku 4.5, navigational ease for Documents and managing Automations

12/9/25

Sonnet 4.5, better data exploration and smoother automation building

10/8/25

Upgrading Planhat AI Platform (AIP)

9/11/25

What's new

Changelog

Faster Bulk selection, improved Tables in Documents

Smarter and more consistent AI Workflows with Structured Output and File Reading

Portals, Customer Notifications and Extended Sessions

Automations Run status and call summaries

Opus 4.5, Haiku 4.5, navigational ease for Documents and managing Automations

AI Workflow formatting, External ownership in Portals, and new Field Capabilities

All-New Portals

User Types, Customise Automation Templates, and more

Run Automations with Buttons and Bulk-Actions (and more)

Improved Automations, Analyse Conversation Content and Take Action

Sonnet 4.5, better data exploration and smoother automation building

Configure Conversational AI

Portal and Automation Upgrades

Upgrading Planhat AI Platform (AIP)

Collaboration and Portal improvements

New integrations and enhanced collaboration

More Customer Processes, Better Views

Improved Global Search, Automations and Collaboration

Smoother Navigation, Profiles and Navigation

Automations, Upgraded

Faster and more Powerful Analytics

Live Collaboration, Object References

Smarter Workflows, Deeper Insights

Introducing Timesheets and Time-tracking

Collaboration in Docs, Hygiene in focus

AI Automations, Marketing Emails

What's new

Changelog

Faster Bulk selection, improved Tables in Documents

Smarter and more consistent AI Workflows with Structured Output and File Reading

Portals, Customer Notifications and Extended Sessions

Automations Run status and call summaries

Opus 4.5, Haiku 4.5, navigational ease for Documents and managing Automations

AI Workflow formatting, External ownership in Portals, and new Field Capabilities

All-New Portals

User Types, Customise Automation Templates, and more

Run Automations with Buttons and Bulk-Actions (and more)

Improved Automations, Analyse Conversation Content and Take Action

Sonnet 4.5, better data exploration and smoother automation building

Configure Conversational AI

Portal and Automation Upgrades

Upgrading Planhat AI Platform (AIP)

Collaboration and Portal improvements

New integrations and enhanced collaboration

More Customer Processes, Better Views

Improved Global Search, Automations and Collaboration

Smoother Navigation, Profiles and Navigation

Automations, Upgraded

Faster and more Powerful Analytics

Live Collaboration, Object References

Smarter Workflows, Deeper Insights

Introducing Timesheets and Time-tracking

Collaboration in Docs, Hygiene in focus

AI Automations, Marketing Emails

Discover the full power of AI Model Hub

Discover the full power of AI Model Hub

Discover the full power of AI Model Hub

Request a demo

Request a demo

Why Your Customer Collaboration is Broken

Planhat

Natalie Kwong

Why Your Customer Collaboration is Broken

Planhat

Natalie Kwong

How to Treat Your New Colleague—The LLM

Julia Sommarlund

How to Treat Your New Colleague—The LLM

Julia Sommarlund

MCP Server Demonstration

Planhat

Marco Rivolo

MCP Server Demonstration

Planhat

Marco Rivolo

Why Your Customer Collaboration is Broken

Planhat

Natalie Kwong

How to Treat Your New Colleague—The LLM

Julia Sommarlund

MCP Server Demonstration

Planhat

Marco Rivolo

Retention Should Never Be a Surprise

Victor Ivarsson

Discover the full power of AI Model Hub

Request a demo

Why Your Customer Collaboration is Broken

Planhat

Natalie Kwong

How to Treat Your New Colleague—The LLM

Julia Sommarlund

MCP Server Demonstration

Planhat

Marco Rivolo

planhat

About

Careers

Press

Security

Open

Contact

Legal

Solutions

CRM

CSP

PSA

Cisco CX

Processes

ADP

Philanthropy

Capabilities

Data

Intelligence

Collaboration

Action

Governance

Integrations

Features

Resources

Pricing

Editorial

Events

Help Center

Developers

RFP

Changelog

Industries

Software

IT Services

Connected Businesses

Healthcare

Financial Services

Business Services

Security

Impact

Customers

Enterprise

Mid-Market

SMB

Testimonials

Stories

Recognized as a world-leader by

880+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Know them. Grow them.

© 2026 Planhat inc.

Status

Terms of Service

Privacy Policy

Cookie Policy

Follow us

planhat

About

Careers

Press

Security

Open

Contact

Legal

Solutions

CRM

CSP

PSA

Cisco CX

Processes

ADP

Philanthropy

Capabilities

Data

Intelligence

Collaboration

Action

Governance

Integrations

Features

Resources

Pricing

Editorial

Events

Help Center

Developers

RFP

Changelog

Industries

Software

IT Services

Connected Businesses

Healthcare

Financial Services

Business Services

Security

Impact

Customers

Enterprise

Mid-Market

SMB

Testimonials

Stories

Recognized as a world-leader by

880+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Know them. Grow them.

© 2026 Planhat inc.

Status

Terms of Service

Privacy Policy

Cookie Policy

Follow us

planhat

About

Careers

Press

Security

Open

Contact

Legal

Solutions

CRM

CSP

PSA

Cisco CX

Processes

ADP

Philanthropy

Capabilities

Data

Intelligence

Collaboration

Action

Governance

Integrations

Features

Resources

Pricing

Editorial

Events

Help Center

Developers

RFP

Changelog

Industries

Software

IT Services

Connected Businesses

Healthcare

Financial Services

Business Services

Security

Impact

Customers

Enterprise

Mid-Market

SMB

Testimonials

Stories

Recognized as a world-leader by

880+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Know them. Grow them.

© 2026 Planhat inc.

Status

Terms of Service

Privacy Policy

Cookie Policy

Follow us

planhat

About

Careers

Press

Security

Open

Contact

Legal

Solutions

CRM

CSP

PSA

Cisco CX

Processes

ADP

Philanthropy

Capabilities

Data

Intelligence

Collaboration

Action

Governance

Integrations

Features

Resources

Pricing

Editorial

Events

Help Center

Developers

RFP

Changelog

Industries

Software

IT Services

Connected Businesses

Healthcare

Financial Services

Business Services

Security

Impact

Customers

Enterprise

Mid-Market

SMB

Testimonials

Stories

Recognized as a world-leader by

880+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Know them. Grow them.

© 2026 Planhat inc.

Status

Terms of Service

Privacy Policy

Cookie Policy

Follow us