Get a real-time view of customer tone and topics across accounts, portfolios, and teams — use this data to power health scores, trigger automations or early risk detection. Planhat automatically analyzes incoming emails, chats, and call transcripts to detect sentiment (positive, neutral, or negative) and assign a category (like Support, Billing, or Product Feedback). Use conversation summaries to instantly generate concise, AI-powered summaries of customer conversations to save time, capture context and key take aways.