Conversational AI
AI-powered insights from every message
AI-powered insights from every message
AI-powered insights from every message
Get a real-time view of customer tone and topics across accounts, portfolios, and teams — use this data to power health scores, trigger automations or early risk detection. Planhat automatically analyzes incoming emails, chats, and call transcripts to detect sentiment (positive, neutral, or negative) and assign a category (like Support, Billing, or Product Feedback). Use conversation summaries to instantly generate concise, AI-powered summaries of customer conversations to save time, capture context and key take aways.
Highlights
Automatically analyze sentiment and classify customer conversations (email, chat, transcripts) by category
Track sentiment at the company, end user, and team level to spot risks, identify champions, and understand relationship health across every conversation
Summarize conversations to save time and stay on top of key customer interactions
What's new
What's new
Power your every process.
Discover the full power of Conversational AI
Discover the full power of Conversational AI
Discover the full power of Conversational AI
Discover the full power of Conversational AI
Recognized as a world-leader by
Recognized as a world-leader by
Recognized as a world-leader by
Recognized as a world-leader by