Capture & Analyze Feedback
Capture & Analyze Feedback
Capture & Analyze Feedback
Why it matters
Voice-of-Customer uncovers hidden risks and outsized opportunities.
Voice-of-Customer uncovers hidden risks and outsized opportunities.
Voice-of-Customer uncovers hidden risks and outsized opportunities.
Challenges
Customer feedback is fragmented and decentralised, and any analysis is manual. Teams lack the visibility and coordination they need to convert input into outcomes.
How Planhat Helps
AI Sentiment & Themes
AI Sentiment & Themes
AI Sentiment & Themes
Planhat's agents automatically classify conversations and comments to spot trends in customer feedback, then recommend next steps. Users are notified when actionable patterns are spotted in sentiment.
NPS Campaigns
NPS Campaigns
NPS Campaigns
Planhat runs end-to-end NPS campaigns either via email or in-app, with granular targeting and rich analytics as-standard.
Enabled by leading capabilities
What's new
What's new
Trusted by Industry Leaders
Trusted by Industry Leaders
Trusted by Industry Leaders
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
