Fernanda is a customer success leader with nearly 10 years of experience helping technology companies build customer-centric teams and programs. At Qulture.Rocks, she has spent over three years advancing from Customer Success Manager to Lead and now Coordinator, where she drives adoption, deepens customer relationships, and leads high-impact initiatives to support growth and retention. Earlier in her career, she held roles in project management and people operations at Usina 82, Stone Pagamentos, and Itaú Unibanco. Fernanda brings a strategic mindset, a strong focus on team development, and a deep commitment to delivering exceptional customer outcomes.