Editorial

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The Customer Asset Manager

Jason Graham

Expert Advice

Customer Success

Delivering Outcomes

Productivity

Outcomes Are the New Contract

Victor Ivarsson

Expert Advice

Customer Success

Delivering Outcomes

Time To Value

Execution Is a Leadership Discipline

Julien Le Terrien

Expert Advice

Customer Success

Delivering Outcomes

Time To Value

Crafting Success Plans That Actually Deliver

Julien Le Terrien

Expert Advice

Customer Success

Delivering Outcomes

Time To Value

From Loyalty to Leverage

Julien Le Terrien

Expert Advice

Customer Success

Delivering Outcomes

Time To Value

Defining What You Need From Your Customer Platform

Mike Hurd

Expert Advice

Customer Success

Technologies

Tools

Gartner Names Planhat a Leader

Talking Planhat

Markets

The Rise of the Forward-Deployed CSM

John Gleeson

Expert Advice

Customer Success

Customer Success as Product Strategy

John Gleeson

Expert Advice

Delivering Outcomes

Customer Success

Vertical AI and the Rise of Embedded CS

John Gleeson

Expert Advice

Innovation

Customer Success

Serving an Exploding Customer Base

John Gleeson

Expert Advice

Scaled CS

Customer Success

When Founders Lead CS, Operators Translate

John Gleeson

Expert Advice

Leadership

Customer Success

Planhat

Planhat's AI Platform Upgrade

Kaveh Rostampor

Talking Planhat

Delivering Outcomes

Planhat

SaaS Buyers Are Online Shoppers

Mike Hurd

Expert Advice

Customer Success

Sales

Technologies

The Real Job of Customer Success Isn’t Support—It’s Translation

Terri James

Expert Advice

Customer Success

Innovation

The Feedback Loop: How CS and Product Actually Close the Gap

Terri James

Expert Advice

Customer Success

Innovation

When Customer Success Shapes the Roadmap (and When It Shouldn’t)

Terri James

Expert Advice

Customer Success

Delivering Outcomes

Redefining Feature Adoption: From Usage to Value

Terri James

Expert Advice

Delivering Outcomes

Time To Value

The Work We Won’t Let Our Teams Do

Jason Graham

Expert Advice

Leadership

Productivity

Careers

The Next Generation of Enterprise Systems

Kaveh Rostampor

In Perspective

Innovation

CRM

What Product Can Learn From CS (and Vice Versa)

Terri James

Expert Advice

Leadership

Careers

Innovation

Defining Value Isn’t One Conversation

Terri James

Expert Advice

Leadership

Careers

Innovation

Wearing Two Hats

Terri James

Expert Advice

Leadership

Careers

Innovation

Mastering Digital Journeys and One-to-Many Portfolio Management in Customer Success

Andrew London

Expert Advice

Open

Scaled CS

Learnings From Planhat Open: Whitespacing—Grow Revenue and Expand Accounts

Andrew London

Expert Advice

Open

Renewals

Learnings From Planhat Open: Outcome-Based Customer Success

Andrew London

Expert Advice

Open

Delivering Outcomes

How To Create and Manage Executive Sponsorship Programs With Planhat

Andrew London

Expert Advice

Deals

Learnings From Planhat Open: AI in Customer Management

Andrew London

Expert Advice

Open

How To Identify, Measure, and Track Outcomes In Planhat

Andrew London

Expert Advice

Open

Delivering Outcomes

How To Foster Effective Customer References With Planhat

Andrew London

Expert Advice

Tools

Surfaced Expansion Opportunities

Terri James

Talking Planhat

Planhat

Doubling in Size Through Scalable Onboarding

Christian Wolf

Talking Planhat

Planhat

Introducing Planhat's AI Deployment Program

Kaveh Rostampor

Talking Planhat

Delivering Outcomes

Planhat

3 Tips for Achieving CX Excellence in Cisco’s Ecosystem

Andrew London

Expert Advice

Customer Success

Delivering Outcomes

The Infinite Frontier

Kristian Kivimägi

Talking Planhat

Technologies

Planhat is Named a Customer Success Leader by IDC

Talking Planhat

Markets

Planhat is Named a Leader by Gartner and IDC

Kaveh Rostampor

Talking Planhat

Vendor Assessment

“What's In It for Me?”

Malin Skoglund

Expert Advice

Open

Leadership

Reflecting on Planhat Open

Kaveh Rostampor

In Perspective

Open

Community

Implementing Customer Success Software: Step-by-Step Guide

Amberā Cruz

Expert Advice

Tools

Customer Success Software: A Guide for B2B Businesses

Christine Nielsen

Expert Advice

Tools

Use Customer Success Software to Share Insights Company-Wide

Christine Nielsen

Expert Advice

Technologies

Automating Customer Collateral with Success Software

Christine Nielsen

Expert Advice

Enablement

Customer Success Software to Deliver World-Class Experience

Christine Nielsen

Expert Advice

Delivering Outcomes

10 Key Features of High-Performance Customer Success Software

Christine Nielsen

Expert Advice

Tools

CRM vs. Customer Success Software: Understanding the Difference

Christine Nielsen

Expert Advice

Tools

Top 5 Most Effective Ways to Use Customer Success Software

Christine Nielsen

Expert Advice

Tools

How Customer Success Software Speeds Up Client Time to Value

Christine Nielsen

Expert Advice

Time To Value

Customer Success Software's Role in Data Consolidation & Analysis

Christine Nielsen

Expert Advice

Tools

Recognizing Planhat as a Leader in Customer Success Software

Christine Nielsen

Talking Planhat

Vendor Assessment

Top Ways AI Powers Customer Success

Amberā Cruz

Expert Advice

Store of Stores

Ivars Mucenieks

Talking Planhat

Technologies

Combining Intuitiveness and Power

Daniel Sternegard

Talking Planhat

Technologies

The Stockholm Years

Alberto Lambert

In Perspective

Careers

Leadership

Productivity

Being Data-Driven, Are We There Yet?

Amberā Cruz

Expert Advice

Customer Analytics

How to Transition From a Cost Center to a Profit Center in CS

Amberā Cruz

Expert Advice

Delivering Outcomes

It's Worth the Risk: Managing and Identifying Risk in CS

Amberā Cruz

Expert Advice

Churn

CS Experts Name Planhat a Leading Customer Success Software

Christine Nielsen

Talking Planhat

Vendor Assessment

Working Effectively as I Try to Be Successful

Erik Holm

In Perspective

Productivity

Effectuation and a CRM for Strategies

Daniel Sternegard

Talking Planhat

Tools

What is Net Revenue Retention & Why Does it Matter?

Jonas Terning

Expert Advice

Revenue

The Power of Analytics in Customer Success

Jonas Terning

Expert Advice

Customer Analytics

Planhat Power Users: Tell Stories with Data

Jonas Terning

Talking Planhat

Enablement

Planhat Power Users: Take Action with Data

Jonas Terning

Talking Planhat

Enablement

Converting Data to Action with a 360-degree View of Customer Interactions

Talking Planhat

Technologies

G2 Fall Report 2023: Planhat is the Leading Customer Platform

Jonas Terning

Talking Planhat

Vendor Assessment

Towards Workflow 2.0: Introducing Projects & Sequences

Alberto Lambert

Talking Planhat

Tools

Putting Tasks at the Center

Alberto Lambert

Talking Planhat

Tools

G2 Report: Why Planhat is the Leading Customer Platform

Jonas Terning

Talking Planhat

Vendor Assessment

World-Class Customer Success: Sabrina Perpetua Interview

Jonas Terning

In Conversation

Careers

Planhat Power Users: Creating Even More Value

Jonas Terning

Talking Planhat

Enablement

Making Usage Data Meaningful

Alberto Lambert

Talking Planhat

Tools

G2 Spring Report 2023: Planhat is a Leading Customer Platform

Jonas Terning

Talking Planhat

Vendor Assessment

Planhat Named One of the Best Softwares in 2023

Jonas Terning

Talking Planhat

Vendor Assessment

Building for Company-Wide Customer Success

Alberto Lambert

Talking Planhat

Tools

How Advanced Cuts Costs and Scales CS with Digital Engagement

Jonas Terning

In Conversation

Tools

Planhat Leads the Way in Customer Journey Mapping

Jonas Terning

Talking Planhat

Vendor Assessment

Roles in a Customer Success Division

Alexander Ehrensvärd

Expert Advice

Leadership

G2 Fall Report 2022: Planhat Helps Grow Your Revenue

Jonas Terning

Talking Planhat

Vendor Assessment

Why is Net Dollar Retention Important?

Doa Sarris

Expert Advice

Customer Analytics

What Is the Average Customer Retention Rate by Industry?

Jonas Terning

Expert Advice

Customer Analytics

What Is Good Gross Revenue Retention?

Jonas Terning

Expert Advice

Customer Analytics

What Is a Good NRR for SaaS?

Jonas Terning

Expert Advice

Customer Analytics

What Is a Good Net Dollar Retention Benchmark?

Rob Mahoney

Expert Advice

Customer Analytics

How Do You Calculate Net Revenue Retention?

Jonas Terning

Expert Advice

Revenue

What's the Difference Between Gross and Net Retention?

Jonas Terning

Expert Advice

Revenue

What Is NRR in SaaS?

Jonas Terning

Expert Advice

Revenue

What Is a Good Retention Metric?

Christoffer von Behrens

Expert Advice

Customer Analytics

What Can Impact NRR?

Gabriel Carlsson

Expert Advice

Revenue

How Do You Increase Net Dollar Retention?

Jonas Terning

Expert Advice

Revenue

Does Net Revenue Retention Include New Customers?

Jonas Terning

Expert Advice

Revenue

Gross Revenue Retention vs Net Revenue Retention

Jonas Terning

Expert Advice

Revenue

Calculating Net Dollar Retention

Jonas Terning

Expert Advice

Customer Analytics

Improving Net Revenue Retention

Benoit Parra

Expert Advice

Revenue

A G2 Leader Throughout the Customer Journey

Jonas Terning

Talking Planhat

Vendor Assessment

Meet the Customer Success Manager of the Year

Sanna Westman

In Conversation

Careers

What Metrics Matter in Customer Success?

Ben Rohloff

Expert Advice

Customer Analytics

What Is the Customer Analytics Process?

Jonas Terning

Expert Advice

Customer Analytics

What is Customer Success Analytics?

Jonas Terning

Expert Advice

Customer Analytics

What Is a Good Customer Growth Rate?

Christoffer von Behrens

Expert Advice

Customer Analytics

What Is a Customer Scorecard?

Jonas Terning

Expert Advice

Customer Analytics

What Is a Customer Analysis Tool?

Jonas Terning

Expert Advice

Tools

What Are KPIs in Customer Service?

Jonas Terning

Expert Advice

Customer Analytics

How Does SaaS Measure Customer Success?

Jonas Terning

Expert Advice

Customer Analytics

How Do You Measure Customer Success?

Jonas Terning

Expert Advice

Customer Analytics

How Do You Evaluate Customer Success?

Jonas Terning

Expert Advice

Customer Analytics

How Are CSMs Measured?

Jonas Terning

Expert Advice

Compensation

Customer Success Metrics for SaaS

Jonas Terning

Expert Advice

Customer Analytics

Customer Success Benchmarks

Christoffer von Behrens

Expert Advice

Customer Success

Types of Customer Success Analytics

Doa Sarris

Expert Advice

Customer Analytics

Planhat Raises $50M Series A to Build Next-Gen Customer Platform

Kaveh Rostampor

Talking Planhat

Markets

What Is a Customer Platform?

Daniel Sternegard

Expert Advice

Tools

Planhat Named One of the Best Softwares in 2022

Jonas Terning

Talking Planhat

Vendor Assessment

Customer Success Managers: A Necessity for Customer Success

Jonas Terning

Expert Advice

Leadership

Job Description: Customer Success Manager

Jonas Terning

Expert Advice

Careers

Customer Onboarding Software, Solutions, and Success

Jonas Terning

Expert Advice

Tools

Customer 360: What It Is & Why It Matters

Jonas Terning

Expert Advice

Tools

What is a Customer Health Score & How Do You Calculate It?

Jonas Terning

Expert Advice

Customer Analytics

What is Customer Success Management & Why Do I Need It?

Jonas Terning

Expert Advice

Leadership

Top 5 Customer Success Best Practices for SaaS

Jonas Terning

Expert Advice

Leadership

Top 9 Most Important Customer Success KPIs

Jonas Terning

Expert Advice

Customer Analytics

Customer Success Onboarding: Keep New Customers Happy

Jonas Terning

Expert Advice

Onboarding

Best Tools & Strategies for SaaS Customer Success

Jonas Terning

Expert Advice

Leadership

9 Customer Success Strategies to Reduce Churn

Jonas Terning

Expert Advice

Churn

How to Use Customer Success Analytics to Improve Retention

Jonas Terning

Expert Advice

Customer Analytics

Multi-Year Deals: The Basics

Christian Jakenfelds

Expert Advice

Deals

Unlocks Our Products' Value

Alexey Smolyanyy

Talking Planhat

Planhat

Saves Us Hundreds of Hours

Lasse Thomsen

Talking Planhat

Planhat

Makes Us More Efficient and Profitable

Pam Dickson Fishman

Talking Planhat

Planhat

Greater Efficiency & Lower Churn

Howard Rees

Talking Planhat

Planhat

Saves At-Risk Customers

Jacqueline Roepers

Talking Planhat

Planhat

Helps Us Deliver Value Faster

Yuriy Boyko

Talking Planhat

Planhat

Streamlines Our Workflows

Shannon Nishi

Talking Planhat

Planhat

Lets Us Deliver Value at Lightning-Speed

Hannah Revell

Talking Planhat

Planhat

Lets Our People Achieve More

Emil Chroona

Talking Planhat

Planhat

Supercharged Our Upsells

Christine Raby

Talking Planhat

Planhat

Empowers Us to Scale Effectively

Matthew Greenslade

Talking Planhat

Planhat

Turned Siloed Data Into Actionable Insights

Lisa Milnes

Talking Planhat

Planhat

Drives Customer Health

Mychael Mulhern

Talking Planhat

Planhat

Answers the Questions We've Always Asked

Heidi Islann

Talking Planhat

Planhat

Unlocked Positive Net Revenue Retention

Jennifer Peters

Talking Planhat

Planhat

Gets Us on the Same Page

Ryan O’Connell

Talking Planhat

Planhat

Both Intuitive and Flexible

Marie-Ève Chartrand

Talking Planhat

Planhat

Our New Source of Truth

Zuzanna Ostojska

Talking Planhat

Planhat

Promotes Business Transparency

Gavin Danfelt

Talking Planhat

Planhat

Delivered Value Immediately

Alicia Quezada

Talking Planhat

Planhat

Gives Us the Whole Picture

Fernanda Portes

Talking Planhat

Planhat

Solutions

Platform

Customers

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Recognized as a world-leader by

880+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

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Cookie Policy

Recognized as a world-leader by

880+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Status

Cookie Policy

Recognized as a world-leader by

880+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Status

Cookie Policy