Mychael is an accomplished customer success leader with over 15 years of experience helping organizations design and scale high-impact customer programs. He has spent nearly three years at May Mobility as Director of Customer Success, where he built comprehensive programs driving strong retention and growth, achieving over 125% NRR each year. Previously, he spent over seven years at Chatham Financial as Director of Client Success, focused on building and leading B2B SaaS support and adoption strategies. Earlier in his career, Mychael held customer-facing leadership roles at Capital One Investing and ShareBuilder.