Shannon is Director of Customer Success at Customer.io, where she leads strategic post-sales initiatives for a fast-growing martech platform. With over 9 years of experience spanning customer success, activation, and account management, she has a track record of building high-performing teams and delivering measurable impact. Prior to her current role, she held multiple leadership positions at Customer.io and GoSpotCheck, driving adoption and customer value through data-driven onboarding and workflow automation. Shannon is known for her thoughtful leadership and operational depth.