Jennifer is SVP of Customer Experience at Nitro, where she leads Customer Success, Solutions Engineering, and Support. She joined in 2016 to build the CS function from the ground up and has since scaled the team into a global, end-to-end customer organization. With over 15 years of experience in CS leadership at companies like C3 IoT, Zynga, and eBay, Jennifer brings a strong track record of driving business strategy through user experience data. Her focus on insight-led execution and cross-functional alignment has made her a key driver of customer growth and retention at every stage.