Getting a quick return on investment (ROI) from new software is essential. But how long should it take for a new customer to start seeing value? And is it actually possible to get customers up and running in just two weeks?
In this episode, our host Anika Zubair chats with Claire O'Regan, Director of Customer Success at Juro about how to drive time to value (TTV) for customers in only 14 days.
Claire is passionate about founding and building Customer Success (CS) teams at high-growth tech companies. She has scaled CS teams at large tech firms, as well as fast growing startups (Juro, Auth0, and Swrve). And is the recent winner and recipient of Customer Success Leader of the year at the Customer Success Excellence awards.
At Juro, she has grown Customer Success from scratch. Becoming the first senior hire within post-sales—delivering high net dollar retention, creating a repeatable revenue engine, and achieving an employee NPS of 94.
Claire is now focusing on how to increase TTV. A project which has seen her analyze customers who were most successful with Juro. From this research she has discovered that the same customers who reach value quickly were also the ones which were most successful in the long term. Additionally, they scored highest in net promoter scores and gave excellent reviews.
Ultimately, she found that the first 14 days is the key window for customers to engage with the onboarding team and dedicate resources to the new project. Therefore, Claire and her team decided to start a 14 day TTV implementation.
Listen now to the full conversation with Claire and Anika to learn more about how to drive time to value for customers in only 14 days.
VP Customer Experience
Nezasa
Claire is a senior customer experience leader with over a decade of experience scaling post-sales functions in high-growth B2B SaaS. She currently serves as VP of Customer Experience at Nezasa, where she supports global travel tech clients through a blend of strategic oversight and hands-on enablement. Previously, she led customer teams at Conduktor, Juro, and Auth0—guiding each through rapid ARR growth and successive funding. She’s known for team-first leadership, operational clarity, and driving retention through customer partnerships.
Founder & CEO
The Customer Success Pro
Anika is a customer success executive and founder with over 10 years of experience helping SaaS teams drive retention, revenue, and confidence at scale. She is the Founder & CEO of The Customer Success Pro, a coaching consultancy for CS professionals, and most recently served as Head of Customer Success at Griffin. Anika has held CS leadership roles at Karbon, inSided, and ZAP, and is known for her practical approach to commercial impact, strategic storytelling, and community-driven growth.
