How to Drive Time-to-Value for Customers in Only 14 Days
How to Drive Time-to-Value for Customers in Only 14 Days
How to Drive Time-to-Value for Customers in Only 14 Days
How to Drive Time-to-Value for Customers in Only 14 Days
Claire O'Regan, Director of Customer Success at Juro discusses how to drive time to value for customers in only 14 days.
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Claire O'Regan, Director of Customer Success at Juro discusses how to drive time to value for customers in only 14 days.
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Claire O'Regan, Director of Customer Success at Juro discusses how to drive time to value for customers in only 14 days.
Getting a quick return on investment (ROI) from new software is essential. But how long should it take for a new customer to start seeing value? And is it actually possible to get customers up and running in just two weeks?
In this episode, our host Anika Zubair chats with Claire O'Regan, Director of Customer Success at Juro about how to drive time to value (TTV) for customers in only 14 days.
Claire is passionate about founding and building Customer Success (CS) teams at high-growth tech companies. She has scaled CS teams at large tech firms, as well as fast growing startups (Juro, Auth0, and Swrve). And is the recent winner and recipient of Customer Success Leader of the year at the Customer Success Excellence awards.
At Juro, she has grown Customer Success from scratch. Becoming the first senior hire within post-sales—delivering high net dollar retention, creating a repeatable revenue engine, and achieving an employee NPS of 94.
Claire is now focusing on how to increase TTV. A project which has seen her analyze customers who were most successful with Juro. From this research she has discovered that the same customers who reach value quickly were also the ones which were most successful in the long term. Additionally, they scored highest in net promoter scores and gave excellent reviews.
“By looking at the existing data, we were able to see that onboarding customers to the point where they were seeing value on their investment as quickly as possible was a very sensible approach.”
Claire O'Regan
VP Customer Experience
Nezasa
Getting a quick return on investment (ROI) from new software is essential. But how long should it take for a new customer to start seeing value? And is it actually possible to get customers up and running in just two weeks?
In this episode, our host Anika Zubair chats with Claire O'Regan, Director of Customer Success at Juro about how to drive time to value (TTV) for customers in only 14 days.
Claire is passionate about founding and building Customer Success (CS) teams at high-growth tech companies. She has scaled CS teams at large tech firms, as well as fast growing startups (Juro, Auth0, and Swrve). And is the recent winner and recipient of Customer Success Leader of the year at the Customer Success Excellence awards.
At Juro, she has grown Customer Success from scratch. Becoming the first senior hire within post-sales—delivering high net dollar retention, creating a repeatable revenue engine, and achieving an employee NPS of 94.
Claire is now focusing on how to increase TTV. A project which has seen her analyze customers who were most successful with Juro. From this research she has discovered that the same customers who reach value quickly were also the ones which were most successful in the long term. Additionally, they scored highest in net promoter scores and gave excellent reviews.
“By looking at the existing data, we were able to see that onboarding customers to the point where they were seeing value on their investment as quickly as possible was a very sensible approach.”
Claire O'Regan
VP Customer Experience
Nezasa
Getting a quick return on investment (ROI) from new software is essential. But how long should it take for a new customer to start seeing value? And is it actually possible to get customers up and running in just two weeks?
In this episode, our host Anika Zubair chats with Claire O'Regan, Director of Customer Success at Juro about how to drive time to value (TTV) for customers in only 14 days.
Claire is passionate about founding and building Customer Success (CS) teams at high-growth tech companies. She has scaled CS teams at large tech firms, as well as fast growing startups (Juro, Auth0, and Swrve). And is the recent winner and recipient of Customer Success Leader of the year at the Customer Success Excellence awards.
At Juro, she has grown Customer Success from scratch. Becoming the first senior hire within post-sales—delivering high net dollar retention, creating a repeatable revenue engine, and achieving an employee NPS of 94.
Claire is now focusing on how to increase TTV. A project which has seen her analyze customers who were most successful with Juro. From this research she has discovered that the same customers who reach value quickly were also the ones which were most successful in the long term. Additionally, they scored highest in net promoter scores and gave excellent reviews.
“By looking at the existing data, we were able to see that onboarding customers to the point where they were seeing value on their investment as quickly as possible was a very sensible approach.”
Claire O'Regan
VP Customer Experience
Nezasa
Ultimately, she found that the first 14 days is the key window for customers to engage with the onboarding team and dedicate resources to the new project. Therefore, Claire and her team decided to start a 14 day TTV implementation.
“[Customers] are generally at their most enthusiastic...during the first 14 days. And we will capitalize on that by bringing in experts, engineers, integration specialists etc to tie our tool to theirs.”
Claire O'Regan
VP Customer Experience
Nezasa
Ultimately, she found that the first 14 days is the key window for customers to engage with the onboarding team and dedicate resources to the new project. Therefore, Claire and her team decided to start a 14 day TTV implementation.
“[Customers] are generally at their most enthusiastic...during the first 14 days. And we will capitalize on that by bringing in experts, engineers, integration specialists etc to tie our tool to theirs.”
Claire O'Regan
VP Customer Experience
Nezasa
Ultimately, she found that the first 14 days is the key window for customers to engage with the onboarding team and dedicate resources to the new project. Therefore, Claire and her team decided to start a 14 day TTV implementation.
“[Customers] are generally at their most enthusiastic...during the first 14 days. And we will capitalize on that by bringing in experts, engineers, integration specialists etc to tie our tool to theirs.”
Claire O'Regan
VP Customer Experience
Nezasa
Listen now to the full conversation with Claire and Anika to learn more about how to drive time to value for customers in only 14 days.
Listen now to the full conversation with Claire and Anika to learn more about how to drive time to value for customers in only 14 days.
Listen now to the full conversation with Claire and Anika to learn more about how to drive time to value for customers in only 14 days.
Time To Value
Time To Value
Time To Value
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© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB