Planhat's CEO – Kaveh Rostampor – and Trend Micro's Director of Customer Success – Tracy Shouldice – discuss the importance and challenge of communication, internal and external, in delivering exceptional customer outcomes.
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Kaveh Rostampor
CEO & Co-Founder
Planhat
Kaveh Rostampor is the CEO and Co-founder of Planhat, where he leads the company’s mission to help organizations automate commercial operations. Since founding Planhat, he has guided its evolution from a Swedish startup into a global software company serving customers across software, healthcare, security, financial services, and IT services. With nearly two decades of experience building and scaling software companies, Kaveh is passionate about the future of enterprise software and how humans and AI will work together to run more intelligent, efficient businesses. He also serves as an advisor and board member to growth-stage technology companies.
Tracy Shouldice
Director of Customer Success
Trend Micro
Tracy is a seasoned Customer Experience (CX) professional with almost 40 years' experience in technology firms and research & advisory services, including over 13 years at Trend Micro where he currently holds the position of Director of Industry Analyst Relations Operations. Before Trend Micro, Tracy held senior advisor positions at Forrester in both the CIO Group and Customer Experience Council.
