Editorial

/

In Conversation

The Role of Communication

Panel

Open

Leadership

Editorial

/

In Conversation

The Role of Communication

Panel

Open

Leadership

Editorial

/

In Conversation

The Role of Communication

Panel

Open

Leadership

Planhat's CEO – Kaveh Rostampor – and Trend Micro's Director of Customer Success – Tracy Shouldice – discuss the importance and challenge of communication, internal and external, in delivering exceptional customer outcomes.

Kaveh Rostampor

On

Nov 12, 2023

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Kaveh Rostampor

CEO & Co-Founder

Planhat

Kaveh is the CEO and Co-founder of Planhat, where he has led the company’s growth from an early-stage startup into a global SaaS business serving over 500 customers with 200+ employees across 30+ countries. He brings nearly two decades of experience scaling international software organizations, including 14 years at Meltwater, where he built and led the global customer success function before heading up the Americas business as EVP. Kaveh also serves as a board member for public and private companies including Cint and Macrobond Financial, advising on go-to-market, data strategy, and global expansion.

Tracy Shouldice

Director of Customer Success

Trend Micro

Tracy is a seasoned Customer Experience (CX) professional with almost 40 years' experience in technology firms and research & advisory services, including over 13 years at Trend Micro where he currently holds the position of Director of Industry Analyst Relations Operations. Before Trend Micro, Tracy held senior advisor positions at Forrester in both the CIO Group and Customer Experience Council.

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Switch from Salesforce

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Switch from Pipedrive

Recognized as a world-leader by

880+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Know them. Grow them.

© 2026 Planhat inc.

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Cookie Policy

Follow us

planhat

About

Careers

Press

Contact

Legal

Security

Capabilities

Data

Intelligence

Collaboration

Action

Governance

Integrations

Features

Solutions

Sales CRM Software

Customer Success Platform

Professional Services Software

Customer Success RFP Template

AI Deployment

Cisco 360

Processes

Resources

Pricing

Editorial

Events

Planhat Open

Help Center

Developers

Customers

Our Impact

Planhat for Enterprise

Planhat for Scale Ups

Planhat for Start Ups

Planhat for SaaS

Planhat for IT

Planhat for Security

Migration Guides

Switch from Salesforce

Switch from Hubspot

Switch from Gainsight

Switch from Vitally

Switch from Churnzero

Switch from Totango

Switch from Pipedrive

Recognized as a world-leader by

880+ reviews

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Know them. Grow them.

© 2026 Planhat inc.

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Cookie Policy

Follow us