The Role of Communication

The Role of Communication

The Role of Communication

The Role of Communication

Planhat's CEO – Kaveh Rostampor – and Trend Micro's Director of Customer Success – Tracy Shouldice – discuss the importance and challenge of communication, internal and external, in delivering exceptional customer outcomes.

Planhat's CEO – Kaveh Rostampor – and Trend Micro's Director of Customer Success – Tracy Shouldice – discuss the importance and challenge of communication, internal and external, in delivering exceptional customer outcomes.

Nov 12, 2023

November 12, 2023

11/12/23

11/12/23

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CEO and Co-Founder

Planhat

Kaveh is the CEO and Co-founder of Planhat, where he has led the company’s growth from an early-stage startup into a global SaaS business serving over 500 customers with 200+ employees across 30+ countries. He brings nearly two decades of experience scaling international software organizations, including 14 years at Meltwater, where he built and led the global customer success function before heading up the Americas business as EVP. Kaveh also serves as a board member for public and private companies including Cint and Macrobond Financial, advising on go-to-market, data strategy, and global expansion.

Director of Customer Success

Trend Micro

Tracy is a seasoned Customer Experience (CX) professional with almost 40 years' experience in technology firms and research & advisory services, including over 13 years at Trend Micro where he currently holds the position of Director of Industry Analyst Relations Operations. Before Trend Micro, Tracy held senior advisor positions at Forrester in both the CIO Group and Customer Experience Council.

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

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An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.