Planhat's Vice President of Customer Success, Malin Skoglund, sits down with Sam Jacobs, Founder and CEO of Pavilion. In conversation, they discuss how to create engaged communities, systems for customer retention and why the kind folks finish first.
Founder and CEO
Pavilion
Sam is the CEO of Pavilion, a global membership community for go-to-market executives with over 10,000 members. He brings more than 20 years of leadership experience across sales, marketing, and customer success, with previous CRO roles at The Muse and Behavox and senior positions at Livestream, Axial, and GLG. Known for his sharp market instincts and community-first mindset, Sam also co-hosts the Topline podcast and advises startups like Clay, Otter.ai, and FyxerAI.
VP Customer Success, Americas
Planhat
Malin brings over 15 years of experience scaling SaaS businesses across global markets. Before joining Planhat, she spent nearly a decade at Meltwater, where she rose to Vice President overseeing a $50M+ ARR portfolio and a 100+ person team across six countries—playing a key role in both the company’s growth to $400M+, and its subsequent IPO. With deep expertise in both sales and post-sales, Malin blends sharp commercial instincts with no-nonsense leadership, consistently building high-performing teams through every stage of scale.
