Planhat uses Webhooks to listen to Aircall's "call ended" event. Specifically, Planhat will receive context including the call timestamp and duration, as well as a link to related recordings. Planhat will automatically associate calls with both the correct team member and end user, storing them as Conversations (Logged Activities) in Planhat. To make a call in one click from Planhat, you'll need Aircall's desktop application and, for an enhanced experience, the Google Chrome Extension.