Microsoft Teams
Microsoft Teams provides the surface for internal collaboration while Planhat provides the commercial trigger logic and customer context. By linking the two, teams deliver automated, tailored notifications directly into Teams channels as soon as critical lifecycle changes occur in the customer record. This ensures cross-functional alignment on risks and wins without requiring every stakeholder to monitor the Planhat UI constantly.
Unlock the power of Microsoft Teams with planhat
Improve net revenue retention
Protect recurring revenue by alerting account teams in Teams channels the moment a customer enters a high-risk consumption filter. This allows commercial teams to execute earlier intervention strategies before adoption issues impact renewal outcomes.
Shorten time to value
Accelerate onboarding coordination by notifying the Customer Success channel as soon as a customer exits the onboarding phase. Real-time awareness of phase transitions reduces handoff latency between implementation and success teams, speeding the path to value realization.
Increase process governance
Standardize how the organization reacts to customer data changes by routing all internal alerts through governed templated Automations. Using Planhat as the central engine for channel updates prevents fragmented communication and ensures internal stakeholders follow a consistent follow-through model for every customer event.
Improve commercial predictability
Base internal portfolio updates on objective data triggers rather than manual status checks. Pushing real-time status changes and milestone completions into shared collaboration spaces provides leadership with immediate visibility into the execution of the customer lifecycle.
how it works
Flow & configuration
Retrieve the dedicated channel email address
Authorized users must locate the target Microsoft Teams channel and retrieve its unique email address from the Teams channel settings. This address serves as the secure destination for all Planhat-triggered notifications, as the integration relies on email-based delivery to collaboration channels rather than a bot-based query model.
Select the notification template in the App Center
Within the Planhat App Center, an admin selects the "Send a Notification" template specifically designed for email-based delivery into Teams. This configuration establishes the transport mechanism required to move data from Planhat’s Automation engine to the Microsoft environment.
Define customer data trigger events
Users configure the trigger logic in Planhat, selecting the specific data changes that will fire a notification. Common triggers include an End User entering or exiting a filter, a change in Company status, or the completion of a critical onboarding milestone.
Tailor dynamic message content
The message body is tailored using Planhat’s replacement codes to dynamically pull live account data into the notification body. This ensures that every Teams alert contains the exact account fields and context required for the internal team to take immediate follow-through action.
Execute delivery and monitor latency
Once activated, Planhat compositionally sends notifications as soon as trigger events occur. While delivery is generally near-instant, the system accommodate potential latency of 5 to 10 minutes depending on the Microsoft Teams receiving environment.
