60 minutes
Accelerating growth through Customer Success Part Two
About the speakers
Victor Ivarsson
Global Director, Planhat
Moderator
Victor is a seasoned Customer Success Director currently focused on the Cisco and Managed Partners ecosystem at Planhat. He is a former collegiate dual-athlete with 12+ years of experience in the SaaS-industry with an extensive international background. Throughout his career he has built and developed profitable Sales, CS, and PS teams as well as an IPO on NASDAQ.
Victor Ivarsson
Global Director, Planhat
Moderator
Victor is a seasoned Customer Success Director currently focused on the Cisco and Managed Partners ecosystem at Planhat. He is a former collegiate dual-athlete with 12+ years of experience in the SaaS-industry with an extensive international background. Throughout his career he has built and developed profitable Sales, CS, and PS teams as well as an IPO on NASDAQ.
Victor Ivarsson
Global Director, Planhat
Moderator
Victor is a seasoned Customer Success Director currently focused on the Cisco and Managed Partners ecosystem at Planhat. He is a former collegiate dual-athlete with 12+ years of experience in the SaaS-industry with an extensive international background. Throughout his career he has built and developed profitable Sales, CS, and PS teams as well as an IPO on NASDAQ.
Victor Ivarsson
Global Director, Planhat
Moderator
Victor is a seasoned Customer Success Director currently focused on the Cisco and Managed Partners ecosystem at Planhat. He is a former collegiate dual-athlete with 12+ years of experience in the SaaS-industry with an extensive international background. Throughout his career he has built and developed profitable Sales, CS, and PS teams as well as an IPO on NASDAQ.
Paul Bernstein
Co-Founder, LIFTinnovate
Paul is an Innovation Consultant specialized in understanding complex business challenges and applying innovations to achieve measurable business outcomes for over 30 years. He is experienced in working with executives across many industries and leading cross-functional teams to drive customer success. He leveraged this experience to co-found LIFTinnovate, a research and consulting firm focused on market growth and recurring revenue models.
Paul Bernstein
Co-Founder, LIFTinnovate
Paul is an Innovation Consultant specialized in understanding complex business challenges and applying innovations to achieve measurable business outcomes for over 30 years. He is experienced in working with executives across many industries and leading cross-functional teams to drive customer success. He leveraged this experience to co-found LIFTinnovate, a research and consulting firm focused on market growth and recurring revenue models.
Paul Bernstein
Co-Founder, LIFTinnovate
Paul is an Innovation Consultant specialized in understanding complex business challenges and applying innovations to achieve measurable business outcomes for over 30 years. He is experienced in working with executives across many industries and leading cross-functional teams to drive customer success. He leveraged this experience to co-found LIFTinnovate, a research and consulting firm focused on market growth and recurring revenue models.
Paul Bernstein
Co-Founder, LIFTinnovate
Paul is an Innovation Consultant specialized in understanding complex business challenges and applying innovations to achieve measurable business outcomes for over 30 years. He is experienced in working with executives across many industries and leading cross-functional teams to drive customer success. He leveraged this experience to co-found LIFTinnovate, a research and consulting firm focused on market growth and recurring revenue models.
Alyssa Nolte
CEO, TruVue
Alyssa Nolte is redefining customer intelligence by challenging outdated methods and building a smarter, more human-centered approach. As CEO of TruVue, she helps businesses predict their customers' next moves and take action faster. With a background in consulting for industry leaders like Salesforce, Cisco, and Chase, she has shaped strategies that drive growth and measurable impact.
Alyssa Nolte
CEO, TruVue
Alyssa Nolte is redefining customer intelligence by challenging outdated methods and building a smarter, more human-centered approach. As CEO of TruVue, she helps businesses predict their customers' next moves and take action faster. With a background in consulting for industry leaders like Salesforce, Cisco, and Chase, she has shaped strategies that drive growth and measurable impact.
Alyssa Nolte
CEO, TruVue
Alyssa Nolte is redefining customer intelligence by challenging outdated methods and building a smarter, more human-centered approach. As CEO of TruVue, she helps businesses predict their customers' next moves and take action faster. With a background in consulting for industry leaders like Salesforce, Cisco, and Chase, she has shaped strategies that drive growth and measurable impact.
Alyssa Nolte
CEO, TruVue
Alyssa Nolte is redefining customer intelligence by challenging outdated methods and building a smarter, more human-centered approach. As CEO of TruVue, she helps businesses predict their customers' next moves and take action faster. With a background in consulting for industry leaders like Salesforce, Cisco, and Chase, she has shaped strategies that drive growth and measurable impact.
Eric Dost
Customer Success Director, SmarTrak
Eric leads a dynamic team focused on driving customer growth, retention, and long-term success. With a passion for building strong partnerships and understanding the client's goals, Eric has been instrumental in scaling SmarTrak's CS strategy, helping maximize adoption and outcomes. Eric's expertise lies in creating proactive engagement strategies, optimizing customer journeys, and aligning SmarTrak's roadmap.
Eric Dost
Customer Success Director, SmarTrak
Eric leads a dynamic team focused on driving customer growth, retention, and long-term success. With a passion for building strong partnerships and understanding the client's goals, Eric has been instrumental in scaling SmarTrak's CS strategy, helping maximize adoption and outcomes. Eric's expertise lies in creating proactive engagement strategies, optimizing customer journeys, and aligning SmarTrak's roadmap.
Eric Dost
Customer Success Director, SmarTrak
Eric leads a dynamic team focused on driving customer growth, retention, and long-term success. With a passion for building strong partnerships and understanding the client's goals, Eric has been instrumental in scaling SmarTrak's CS strategy, helping maximize adoption and outcomes. Eric's expertise lies in creating proactive engagement strategies, optimizing customer journeys, and aligning SmarTrak's roadmap.
Eric Dost
Customer Success Director, SmarTrak
Eric leads a dynamic team focused on driving customer growth, retention, and long-term success. With a passion for building strong partnerships and understanding the client's goals, Eric has been instrumental in scaling SmarTrak's CS strategy, helping maximize adoption and outcomes. Eric's expertise lies in creating proactive engagement strategies, optimizing customer journeys, and aligning SmarTrak's roadmap.
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Delivering customer outcomes with a value framework
The art of scaling Customer Success
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Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
