60 minutes

Accelerating growth through Customer Success Part Two

About the speakers

Victor Ivarsson

Global Director, Planhat

Moderator

Victor is a seasoned Customer Success Director currently focused on the Cisco and Managed Partners ecosystem at Planhat. He is a former collegiate dual-athlete with 12+ years of experience in the SaaS-industry with an extensive international background. Throughout his career he has built and developed profitable Sales, CS, and PS teams as well as an IPO on NASDAQ. 

Victor Ivarsson

Global Director, Planhat

Moderator

Victor is a seasoned Customer Success Director currently focused on the Cisco and Managed Partners ecosystem at Planhat. He is a former collegiate dual-athlete with 12+ years of experience in the SaaS-industry with an extensive international background. Throughout his career he has built and developed profitable Sales, CS, and PS teams as well as an IPO on NASDAQ. 

Victor Ivarsson

Global Director, Planhat

Moderator

Victor is a seasoned Customer Success Director currently focused on the Cisco and Managed Partners ecosystem at Planhat. He is a former collegiate dual-athlete with 12+ years of experience in the SaaS-industry with an extensive international background. Throughout his career he has built and developed profitable Sales, CS, and PS teams as well as an IPO on NASDAQ. 

Victor Ivarsson

Global Director, Planhat

Moderator

Victor is a seasoned Customer Success Director currently focused on the Cisco and Managed Partners ecosystem at Planhat. He is a former collegiate dual-athlete with 12+ years of experience in the SaaS-industry with an extensive international background. Throughout his career he has built and developed profitable Sales, CS, and PS teams as well as an IPO on NASDAQ. 

Paul Bernstein

Co-Founder, LIFTinnovate

Paul is an Innovation Consultant specialized in understanding complex business challenges and applying innovations to achieve measurable business outcomes for over 30 years. He is experienced in working with executives across many industries and leading cross-functional teams to drive customer success. He leveraged this experience to co-found LIFTinnovate, a research and consulting firm focused on market growth and recurring revenue models.

Paul Bernstein

Co-Founder, LIFTinnovate

Paul is an Innovation Consultant specialized in understanding complex business challenges and applying innovations to achieve measurable business outcomes for over 30 years. He is experienced in working with executives across many industries and leading cross-functional teams to drive customer success. He leveraged this experience to co-found LIFTinnovate, a research and consulting firm focused on market growth and recurring revenue models.

Paul Bernstein

Co-Founder, LIFTinnovate

Paul is an Innovation Consultant specialized in understanding complex business challenges and applying innovations to achieve measurable business outcomes for over 30 years. He is experienced in working with executives across many industries and leading cross-functional teams to drive customer success. He leveraged this experience to co-found LIFTinnovate, a research and consulting firm focused on market growth and recurring revenue models.

Paul Bernstein

Co-Founder, LIFTinnovate

Paul is an Innovation Consultant specialized in understanding complex business challenges and applying innovations to achieve measurable business outcomes for over 30 years. He is experienced in working with executives across many industries and leading cross-functional teams to drive customer success. He leveraged this experience to co-found LIFTinnovate, a research and consulting firm focused on market growth and recurring revenue models.

Alyssa Nolte

CEO, TruVue

Alyssa Nolte is redefining customer intelligence by challenging outdated methods and building a smarter, more human-centered approach. As CEO of TruVue, she helps businesses predict their customers' next moves and take action faster. With a background in consulting for industry leaders like Salesforce, Cisco, and Chase, she has shaped strategies that drive growth and measurable impact.

Alyssa Nolte

CEO, TruVue

Alyssa Nolte is redefining customer intelligence by challenging outdated methods and building a smarter, more human-centered approach. As CEO of TruVue, she helps businesses predict their customers' next moves and take action faster. With a background in consulting for industry leaders like Salesforce, Cisco, and Chase, she has shaped strategies that drive growth and measurable impact.

Alyssa Nolte

CEO, TruVue

Alyssa Nolte is redefining customer intelligence by challenging outdated methods and building a smarter, more human-centered approach. As CEO of TruVue, she helps businesses predict their customers' next moves and take action faster. With a background in consulting for industry leaders like Salesforce, Cisco, and Chase, she has shaped strategies that drive growth and measurable impact.

Alyssa Nolte

CEO, TruVue

Alyssa Nolte is redefining customer intelligence by challenging outdated methods and building a smarter, more human-centered approach. As CEO of TruVue, she helps businesses predict their customers' next moves and take action faster. With a background in consulting for industry leaders like Salesforce, Cisco, and Chase, she has shaped strategies that drive growth and measurable impact.

Eric Dost

Customer Success Director, SmarTrak

Eric leads a dynamic team focused on driving customer growth, retention, and long-term success. With a passion for building strong partnerships and understanding the client's goals, Eric has been instrumental in scaling SmarTrak's CS strategy, helping maximize adoption and outcomes. Eric's expertise lies in creating proactive engagement strategies, optimizing customer journeys, and aligning SmarTrak's roadmap.

Eric Dost

Customer Success Director, SmarTrak

Eric leads a dynamic team focused on driving customer growth, retention, and long-term success. With a passion for building strong partnerships and understanding the client's goals, Eric has been instrumental in scaling SmarTrak's CS strategy, helping maximize adoption and outcomes. Eric's expertise lies in creating proactive engagement strategies, optimizing customer journeys, and aligning SmarTrak's roadmap.

Eric Dost

Customer Success Director, SmarTrak

Eric leads a dynamic team focused on driving customer growth, retention, and long-term success. With a passion for building strong partnerships and understanding the client's goals, Eric has been instrumental in scaling SmarTrak's CS strategy, helping maximize adoption and outcomes. Eric's expertise lies in creating proactive engagement strategies, optimizing customer journeys, and aligning SmarTrak's roadmap.

Eric Dost

Customer Success Director, SmarTrak

Eric leads a dynamic team focused on driving customer growth, retention, and long-term success. With a passion for building strong partnerships and understanding the client's goals, Eric has been instrumental in scaling SmarTrak's CS strategy, helping maximize adoption and outcomes. Eric's expertise lies in creating proactive engagement strategies, optimizing customer journeys, and aligning SmarTrak's roadmap.

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Accelerating growth through Customer Success Part Two

Key takeaways
Don't miss these

Delivering customer outcomes with a value framework

Don't miss these

Delivering customer outcomes with a value framework

Don't miss these

Delivering customer outcomes with a value framework