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45 minutes

CRM war gestern: Warum Customer Success eigene Tools braucht

October 22, 2024

|

15:00 - 15:45

CEST

Ohne Kunden gibt es kein Unternehmen. Dementsprechend ist der Kundenerfolg (Customer Success) nicht die Verantwortung einzelner Abteilungen, sondern eine Philosophie. Dennoch ist vielen Unternehmen nicht bewusst, wie sie diesen Erfolg proaktiv gestalten können durch Bestandskundenbetreuung.

Was ist eine Customer Success Platform (CSP) und warum setzen die erfolgreichsten Technologieunternehmen eine CS-Plattform zusätzlich zum CRM ein, um Prozesse zu begleiten und zu optimieren?

In diesem 45-minütigen Webinar stellen Sally Stöwe und Jakob Mitchell die aktuellen Markttrends in der DACH-Region im Bereich Customer Success vor.

Was könnt Ihr erwarten?

  • Warum ein CRM für Customer Success nicht ausreicht

  • Der wachsende Fokus auf NRR und der Einfluss von Customer Success auf die Unternehmensbewertung

  • Tipps zur Vorbereitung auf den Einsatz einer CSP und zur Optimierung von CS-Prozessen

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About the speakers

Jakob Mitchell

CS Consultant, Planhat

Moderator

Jakob leads the DACH region at Planhat, where he helps companies design and implement customer success strategies to drive retention and growth powered by technology. His background is in CRM where he previously drove growth at HubSpot, enabling small businesses to scale smarter with tech.

Jakob Mitchell

CS Consultant, Planhat

Moderator

Jakob leads the DACH region at Planhat, where he helps companies design and implement customer success strategies to drive retention and growth powered by technology. His background is in CRM where he previously drove growth at HubSpot, enabling small businesses to scale smarter with tech.

Jakob Mitchell

CS Consultant, Planhat

Moderator

Jakob leads the DACH region at Planhat, where he helps companies design and implement customer success strategies to drive retention and growth powered by technology. His background is in CRM where he previously drove growth at HubSpot, enabling small businesses to scale smarter with tech.

Jakob Mitchell

CS Consultant, Planhat

Moderator

Jakob leads the DACH region at Planhat, where he helps companies design and implement customer success strategies to drive retention and growth powered by technology. His background is in CRM where he previously drove growth at HubSpot, enabling small businesses to scale smarter with tech.

Sally Stoewe

Co-Founder, Customer Obsessing Consulting

Sally is Co-Founder at Customer Obsessing Consulting, where she builds, grows & scales Customer Success organizations for customers across Europe & the US. With her background in Project Management, she empowers frontline CSMs through journey mapping, playbook design and skills training in various areas. Her expertise and contributions to the European CS organization made her be recognized as a CS Thought Leader to Watch in 2023.

Sally Stoewe

Co-Founder, Customer Obsessing Consulting

Sally is Co-Founder at Customer Obsessing Consulting, where she builds, grows & scales Customer Success organizations for customers across Europe & the US. With her background in Project Management, she empowers frontline CSMs through journey mapping, playbook design and skills training in various areas. Her expertise and contributions to the European CS organization made her be recognized as a CS Thought Leader to Watch in 2023.

Sally Stoewe

Co-Founder, Customer Obsessing Consulting

Sally is Co-Founder at Customer Obsessing Consulting, where she builds, grows & scales Customer Success organizations for customers across Europe & the US. With her background in Project Management, she empowers frontline CSMs through journey mapping, playbook design and skills training in various areas. Her expertise and contributions to the European CS organization made her be recognized as a CS Thought Leader to Watch in 2023.

Sally Stoewe

Co-Founder, Customer Obsessing Consulting

Sally is Co-Founder at Customer Obsessing Consulting, where she builds, grows & scales Customer Success organizations for customers across Europe & the US. With her background in Project Management, she empowers frontline CSMs through journey mapping, playbook design and skills training in various areas. Her expertise and contributions to the European CS organization made her be recognized as a CS Thought Leader to Watch in 2023.

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