30 minutes

How to get promoted as a CSM

With the growth of Customer Success, you're naturally thinking about being promoted or taking on more responsibility. Usually this means a change in title, a bigger salary and more responsibility. But getting promoted takes a lot more than doing your job well.

Therefore, we invite you to listen to Maddie Schneeman, Sr. Manager of Customer Success at G2, and Laura Heijink, Manager of Customer Success at Planhat as they share their experiences and best practices on how to get promoted and reach career goals.

Watch the session to learn:

  • what being promoted actually means

  • the importance of the growth mindset

  • tips for navigating your customer success career

About the speakers

Gurprem Sagoo

Customer Success Operations Manager, Planhat

Moderator

Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.

Gurprem Sagoo

Customer Success Operations Manager, Planhat

Moderator

Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.

Gurprem Sagoo

Customer Success Operations Manager, Planhat

Moderator

Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.

Gurprem Sagoo

Customer Success Operations Manager, Planhat

Moderator

Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.

Maddie Schneeman

Sr. Manager of Customer Success, G2

Maddie Schneeman was recently promoted to Sr. Manager of Customer Success, EMEA at G2. Starting her career in technology consulting, Maddie made her way into the tech startup scene via implementation and sales engineering experiences, eventually finding her way into the world of true Customer Success with G2.

Maddie Schneeman

Sr. Manager of Customer Success, G2

Maddie Schneeman was recently promoted to Sr. Manager of Customer Success, EMEA at G2. Starting her career in technology consulting, Maddie made her way into the tech startup scene via implementation and sales engineering experiences, eventually finding her way into the world of true Customer Success with G2.

Maddie Schneeman

Sr. Manager of Customer Success, G2

Maddie Schneeman was recently promoted to Sr. Manager of Customer Success, EMEA at G2. Starting her career in technology consulting, Maddie made her way into the tech startup scene via implementation and sales engineering experiences, eventually finding her way into the world of true Customer Success with G2.

Maddie Schneeman

Sr. Manager of Customer Success, G2

Maddie Schneeman was recently promoted to Sr. Manager of Customer Success, EMEA at G2. Starting her career in technology consulting, Maddie made her way into the tech startup scene via implementation and sales engineering experiences, eventually finding her way into the world of true Customer Success with G2.

Laura Heijink

CSM, Planhat

Laura Heijink was recently promoted to CSM at Planhat. In tech, promotions don’t always follow the conventional path. Before joining Planhat, Laura worked in business development for an EdTech, customer success for a TravelTech, and set up her own HrTech startup. A diverse range of experiences have taught her how to think and act beyond your current role and make yourself a valuable asset for any company.

Laura Heijink

CSM, Planhat

Laura Heijink was recently promoted to CSM at Planhat. In tech, promotions don’t always follow the conventional path. Before joining Planhat, Laura worked in business development for an EdTech, customer success for a TravelTech, and set up her own HrTech startup. A diverse range of experiences have taught her how to think and act beyond your current role and make yourself a valuable asset for any company.

Laura Heijink

CSM, Planhat

Laura Heijink was recently promoted to CSM at Planhat. In tech, promotions don’t always follow the conventional path. Before joining Planhat, Laura worked in business development for an EdTech, customer success for a TravelTech, and set up her own HrTech startup. A diverse range of experiences have taught her how to think and act beyond your current role and make yourself a valuable asset for any company.

Laura Heijink

CSM, Planhat

Laura Heijink was recently promoted to CSM at Planhat. In tech, promotions don’t always follow the conventional path. Before joining Planhat, Laura worked in business development for an EdTech, customer success for a TravelTech, and set up her own HrTech startup. A diverse range of experiences have taught her how to think and act beyond your current role and make yourself a valuable asset for any company.

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