58 minutes

Learning never stops: educating tomorrow's CS leaders

One of the quickest ways to scale your Customer Success department, is through education and training. On top of this, when you invest in your people you are directly investing in your customers’ experience. We have invited three industry experts to learn how to engage, train and develop your CS team.

Join Andrew Marks, Co-Founder of SuccessHACKER, Vijay Mehrotra, Professor of Business Analytics and Information Systems at the University of San Francisco and Sam Loveland, VP of Customer Success at ServiceNow as they discuss:

  • why CS education is important

  • how to train your team as a CS leader

  • the future of CS education

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About the speakers

Christian Jakenfelds

Go To Market & Field Researcher, Planhat

Moderator

Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.




Christian Jakenfelds

Go To Market & Field Researcher, Planhat

Moderator

Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.




Christian Jakenfelds

Go To Market & Field Researcher, Planhat

Moderator

Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.




Christian Jakenfelds

Go To Market & Field Researcher, Planhat

Moderator

Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.




Andrew Marks

Co-Founder, SuccessHACKER

Andrew Marks is the Co-Founder of SuccessHACKER. For over 25 years, Andrew has served as an operational executive in customer-facing roles. In that time, he has seen Customer Success grow from being little more than an idea to an industry standard, and welcomed the opportunity to support the growth of the CS community every step of the way.

Andrew Marks

Co-Founder, SuccessHACKER

Andrew Marks is the Co-Founder of SuccessHACKER. For over 25 years, Andrew has served as an operational executive in customer-facing roles. In that time, he has seen Customer Success grow from being little more than an idea to an industry standard, and welcomed the opportunity to support the growth of the CS community every step of the way.

Andrew Marks

Co-Founder, SuccessHACKER

Andrew Marks is the Co-Founder of SuccessHACKER. For over 25 years, Andrew has served as an operational executive in customer-facing roles. In that time, he has seen Customer Success grow from being little more than an idea to an industry standard, and welcomed the opportunity to support the growth of the CS community every step of the way.

Andrew Marks

Co-Founder, SuccessHACKER

Andrew Marks is the Co-Founder of SuccessHACKER. For over 25 years, Andrew has served as an operational executive in customer-facing roles. In that time, he has seen Customer Success grow from being little more than an idea to an industry standard, and welcomed the opportunity to support the growth of the CS community every step of the way.

Vijay Mehrotra

Professor, University of San Francisco

Vijay Mehrotra is a Professor of Business Analytics and Information Systems at the University of San Francisco. Since 1992, Vijay has been active in the world of analytics, technology, management, and innovation. Prior to becoming a professor, he spent more than a decade working full-time in Silicon Valley as an analytics consultant, entrepreneur, and executive.

Vijay Mehrotra

Professor, University of San Francisco

Vijay Mehrotra is a Professor of Business Analytics and Information Systems at the University of San Francisco. Since 1992, Vijay has been active in the world of analytics, technology, management, and innovation. Prior to becoming a professor, he spent more than a decade working full-time in Silicon Valley as an analytics consultant, entrepreneur, and executive.

Vijay Mehrotra

Professor, University of San Francisco

Vijay Mehrotra is a Professor of Business Analytics and Information Systems at the University of San Francisco. Since 1992, Vijay has been active in the world of analytics, technology, management, and innovation. Prior to becoming a professor, he spent more than a decade working full-time in Silicon Valley as an analytics consultant, entrepreneur, and executive.

Vijay Mehrotra

Professor, University of San Francisco

Vijay Mehrotra is a Professor of Business Analytics and Information Systems at the University of San Francisco. Since 1992, Vijay has been active in the world of analytics, technology, management, and innovation. Prior to becoming a professor, he spent more than a decade working full-time in Silicon Valley as an analytics consultant, entrepreneur, and executive.

Sam Loveland

VP of Customer Success, ServiceNow

Sam Loveland is the VP of Customer Success at ServiceNow. Sam has always been committed to post-sale customer success and laser-focused on ensuring customers derive the greatest possible value. Currently at ServiceNow she works with a fantastic Customer Success team all across the globe, where they are dedicated to providing their customers with expert guidance so they can achieve the most successful business outcomes possible.

Sam Loveland

VP of Customer Success, ServiceNow

Sam Loveland is the VP of Customer Success at ServiceNow. Sam has always been committed to post-sale customer success and laser-focused on ensuring customers derive the greatest possible value. Currently at ServiceNow she works with a fantastic Customer Success team all across the globe, where they are dedicated to providing their customers with expert guidance so they can achieve the most successful business outcomes possible.

Sam Loveland

VP of Customer Success, ServiceNow

Sam Loveland is the VP of Customer Success at ServiceNow. Sam has always been committed to post-sale customer success and laser-focused on ensuring customers derive the greatest possible value. Currently at ServiceNow she works with a fantastic Customer Success team all across the globe, where they are dedicated to providing their customers with expert guidance so they can achieve the most successful business outcomes possible.

Sam Loveland

VP of Customer Success, ServiceNow

Sam Loveland is the VP of Customer Success at ServiceNow. Sam has always been committed to post-sale customer success and laser-focused on ensuring customers derive the greatest possible value. Currently at ServiceNow she works with a fantastic Customer Success team all across the globe, where they are dedicated to providing their customers with expert guidance so they can achieve the most successful business outcomes possible.

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