40 minutes

Why CS matters and how to get buy-in for a CS tech stack

Customer Success matters to your business – but sometimes not everyone realises that, and getting the budget you need can be a pain.

Yet, how can you make sure CS commands the respect it deserves? And how can you use quantitative and qualitative research to get leadership to provide the CS tech stack you need in order to drive revenue.

In this one hour webinar, Christian Jakenfelds details the best research he’s found to help you win the battle for budget, take questions, and build a winning business case.

Watch this session to learn:

  • the 5 pieces of data to show CS impact on company valuation and growth

  • how to explain CS benefits to leadership in terms of ‘ROI’

  • the arguments you’ll face and how to respond

About the speakers

Christian Jakenfelds

Go To Market & Field Researcher, Planhat

Moderator

Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.

Christian Jakenfelds

Go To Market & Field Researcher, Planhat

Moderator

Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.

Christian Jakenfelds

Go To Market & Field Researcher, Planhat

Moderator

Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.

Christian Jakenfelds

Go To Market & Field Researcher, Planhat

Moderator

Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.

Don't miss these

Panel Discussion

1 hour watch

What does it take to be a Chief Customer Officer?

Christian Jakenfelds

Panel Discussion

1 hour watch

What does it take to be a Chief Customer Officer?

Christian Jakenfelds

Panel Discussion

58 minute watch

What does it take to be a VP of Customer Success?

Christian Jakenfelds

Panel Discussion

58 minute watch

What does it take to be a VP of Customer Success?

Christian Jakenfelds

Panel Discussion

57 minute watch

What does it take to be a Director of Customer Success?

Christian Jakenfelds

Panel Discussion

57 minute watch

What does it take to be a Director of Customer Success?

Christian Jakenfelds