How Recruitee increased customer retention by 10% in 12 months

Increased customer retention

Better customer insights

Improved adoption


Read the full & in depth Case Study to discover how Recruitee benefits from Planhat

Jennifer Peters

Jennifer Peters

Head of Customer Success

Planhat has become our one source of truth when it comes to customer communication. Over the last 12 months, we have increased customer retention by 10%, finally achieving net positive retention.

Recruitee is a modern Talent Acquisition Platform designed for recruiters and hiring managers alike. With Recruitee, companies can address the internal needs of the hiring team at any stage of organizational growth. The software has very much proved its product-market fit. It is today used by high-growth companies such as Toyota, VICE, Dunkin' Donuts, Hotjar, African Wildlife Foundation, and Karl Lagerfeld. However, with rapid growth comes the risk of scattered customer information and data being stuck in different silos, making it more and more difficult to act on.

"We struggled with a lot of highly manual processes without automation, which meant the team had to spend most of their time carrying out time-intensive, repetitive tasks instead of creating real customer value."

With scattered customer information, Recruitee had no overview of their customer data. Gathering and segregating customer information was done manually by searching specific account metrics, making it time-consuming and inefficient. The dated processes also made it difficult to manage the customer journey, resulting in missed opportunities and difficulties in delivering the right touchpoints at the right time. They also faced the problem that customer success mainly focused on onboarding. A solution was needed to combat all their challenges.

  • Scattered customer data.

  • Manual processes with no automation.

  • Inability to measure customer health and churn risk.

"We love the ability to automate actions and tasks based on customer behavior. It is very user-friendly and easy to set up, including integrations."

With Planhat, Recruitee has a unified view of their customer data and a clear overview of each account. Planhat has enabled Recruitee to track and visualize customer usage data, in one place and in real-time, which enables them to focus on driving customer experience and success throughout the customer journey. Planhat has also helped Recruitee to implement customer health profiles and health scores that improve risk management and churn prevention, enabling the team to drive proactive actions at the right time.

  • Enabling the team to track and visualize customer data in one place and in real time.

  • Streamlining customer processes via automations.

  • Improving risk management and churn prevention with health scores.

"Over the last 12 months, we have increased customer retention by 10%, finally achieving net positive retention."

By combining usage and financial data with human interactions, like support tickets, customer calls or NPS, Planhat enables Recruitee to be relevant and proactive with each customer. Recruitee also developed the customer journey beyond onboarding to maximize adoption and retention with great success. Now, Planhat has not only become the one source of truth when it comes to customer communication, but also the repository of all company touchpoints for customers.

  • Combining usage, financial data, and human interactions for greater insights.

  • Extended customer journey beyond onboarding maximizes adoption.

  • Increased customer retention by 10% in 12 months.