When AI can't compete: The advantage of emotional intelligence

The art of renewals

Top ways AI powers Customer Success

Combining Intuitiveness and Power

Our Next Chapter

Store of Stores

Mastering AI in Customer Success

It takes a village: Delivering an outstanding customer experience at scale

Customer Success in Manchester

Being data-driven, are we there yet?

It's worth the risk: Managing and identifying risk in CS

It’s worth the risk: Identifying and managing risks in CS

Beyond Integration: HubSpot x Planhat to drive growth and retention

How to hit 120% NRR in 2024

Customer success is not sales

Data-driven customer success: Powering customer retention in 2024

The power of analytics in Customer Success

Private equity is investing in customer success

Delivering customer outcomes with a value framework

How to find patterns and drive outcomes proactively

The art of scaling Customer Success

What does it take to be a Chief Customer Officer?

Towards Workflow 2.0: Introducing Projects & Sequences

The CSMs role in customer onboarding

How to become the best CSM of the year

What does it take to be a VP of Customer Success?

Sustainable growth in Customer Success

Putting Tasks at the center

What does it take to be a Director of Customer Success?

Career options in Customer Success

AI in Customer Success

What does it take to be a Head of Customer Success?

Making usage data meaningful

My customers are churning: what do I do? (Part 1)

How to manage churn in turbulent times

How to do high touch customer success (Part 2)

Navigating your CS career

Transition into Customer Success

How to do high touch customer success (Part 1)

Building for company-wide customer success

Planhat Experts: The State of Customer Success

How PushPress maximizes time and resources using a customer platform

Roles in a Customer Success division

How to drive time to value for customers in only 14 days

Why CS matters and how to get buy-in for a CS tech stack

Growth, retention and efficiency during challenging times

How to get promoted as a CSM

What is a good net dollar retention benchmark?

How do you increase net dollar retention?

What is a good retention metric?

What is NRR in SaaS?

What's the difference between gross and net retention?

Improving net revenue retention

How CS can prepare for VC investment

How to create true customer advocates

How to design CS for a mature organization

The CCO: why you need one (and how to become one)

How are CSMs measured?

How do you evaluate customer success?

What is a customer scorecard?

What is a good customer growth rate?

What is customer success analytics?

What metrics matter in customer success?

Customer success benchmarks

Customer success metrics for SaaS

Types of customer success analytics

Net revenue retention in CS and beyond

What is a customer platform?

How to fight churn as a CSM

Moving from defense to offense in CS

How to scale CS from start-up to enterprise

Who's who? A guide to stakeholder mapping

Customer Success Managers: A necessity for customer success

How to be a leader on lagging metrics

Customer success job description: Customer Success Manager

Customer 360: What it is & why it matters

What is a customer health score & how do you calculate it?

Top 5 customer success best practices for SaaS

Customer success onboarding: Keep new customers happy

9 customer success strategies to reduce churn

How to use customer success analytics to improve retention