Customer
Success Inbox

Deliver a personal experience at scale

One inbox for all your customer conversations, seamlessly integrating with your customer communication tools. Stay on top of what is said to whom and when.

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Multi-channel communication

Centralize all customer communication in one place and transparently coordinate between all your teams. Assign emails for accountability and quickly coordinate with internal comments.

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Customized inboxes for your teams

Customize inboxes and automatically filter all new customer cancellations or feature requests across all channels and inboxes.

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Designed for customer success

Share email templates with your colleagues. See email open rates. Use Planhat as your email client. Designed for customer success professionals.

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Share inboxes across your team

Enable shared inboxes such as support@ or success@ or hello@ with your colleagues. Convenient and powerful when combined with templates, internal notes and ability to assign emails.

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Communicate with your
customers like it’s 2020!

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