60 minutes

Accelerating growth through Customer Success

About the speakers

Marley Wagner

Digital CS & CX Leader

Moderator

Marley Wagner is an award-winning leader in digital customer success and customer experience strategy. Although digital customer success is a newer field in B2B SaaS, she’s one of the few people who can say she’s successfully built it many times over. Marley specializes in building digital customer engagement programs that do just that - actually engage your customers, without sacrificing quality or human connection.

Marley Wagner

Digital CS & CX Leader

Moderator

Marley Wagner is an award-winning leader in digital customer success and customer experience strategy. Although digital customer success is a newer field in B2B SaaS, she’s one of the few people who can say she’s successfully built it many times over. Marley specializes in building digital customer engagement programs that do just that - actually engage your customers, without sacrificing quality or human connection.

Marley Wagner

Digital CS & CX Leader

Moderator

Marley Wagner is an award-winning leader in digital customer success and customer experience strategy. Although digital customer success is a newer field in B2B SaaS, she’s one of the few people who can say she’s successfully built it many times over. Marley specializes in building digital customer engagement programs that do just that - actually engage your customers, without sacrificing quality or human connection.

Marley Wagner

Digital CS & CX Leader

Moderator

Marley Wagner is an award-winning leader in digital customer success and customer experience strategy. Although digital customer success is a newer field in B2B SaaS, she’s one of the few people who can say she’s successfully built it many times over. Marley specializes in building digital customer engagement programs that do just that - actually engage your customers, without sacrificing quality or human connection.

Paul Bernstein

Co-Founder, LIFTinnovate

Paul is an Innovation Consultant specialized in understanding complex business challenges and applying innovations to achieve measurable business outcomes for over 30 years. He is experienced in working with executives across many industries and leading cross-functional teams to drive customer success. He leveraged this experience to co-found LIFTinnovate, a research and consulting firm focused on market growth and recurring revenue models.

Paul Bernstein

Co-Founder, LIFTinnovate

Paul is an Innovation Consultant specialized in understanding complex business challenges and applying innovations to achieve measurable business outcomes for over 30 years. He is experienced in working with executives across many industries and leading cross-functional teams to drive customer success. He leveraged this experience to co-found LIFTinnovate, a research and consulting firm focused on market growth and recurring revenue models.

Paul Bernstein

Co-Founder, LIFTinnovate

Paul is an Innovation Consultant specialized in understanding complex business challenges and applying innovations to achieve measurable business outcomes for over 30 years. He is experienced in working with executives across many industries and leading cross-functional teams to drive customer success. He leveraged this experience to co-found LIFTinnovate, a research and consulting firm focused on market growth and recurring revenue models.

Paul Bernstein

Co-Founder, LIFTinnovate

Paul is an Innovation Consultant specialized in understanding complex business challenges and applying innovations to achieve measurable business outcomes for over 30 years. He is experienced in working with executives across many industries and leading cross-functional teams to drive customer success. He leveraged this experience to co-found LIFTinnovate, a research and consulting firm focused on market growth and recurring revenue models.

Alyssa Nolte

CEO, TruVue

Alyssa Nolte is redefining customer intelligence by challenging outdated methods and building a smarter, more human-centered approach. As CEO of TruVue, she helps businesses predict their customers' next moves and take action faster. With a background in consulting for industry leaders like Salesforce, Cisco, and Chase, she has shaped strategies that drive growth and measurable impact.

Alyssa Nolte

CEO, TruVue

Alyssa Nolte is redefining customer intelligence by challenging outdated methods and building a smarter, more human-centered approach. As CEO of TruVue, she helps businesses predict their customers' next moves and take action faster. With a background in consulting for industry leaders like Salesforce, Cisco, and Chase, she has shaped strategies that drive growth and measurable impact.

Alyssa Nolte

CEO, TruVue

Alyssa Nolte is redefining customer intelligence by challenging outdated methods and building a smarter, more human-centered approach. As CEO of TruVue, she helps businesses predict their customers' next moves and take action faster. With a background in consulting for industry leaders like Salesforce, Cisco, and Chase, she has shaped strategies that drive growth and measurable impact.

Alyssa Nolte

CEO, TruVue

Alyssa Nolte is redefining customer intelligence by challenging outdated methods and building a smarter, more human-centered approach. As CEO of TruVue, she helps businesses predict their customers' next moves and take action faster. With a background in consulting for industry leaders like Salesforce, Cisco, and Chase, she has shaped strategies that drive growth and measurable impact.

Eric Dost

Customer Success Director, SmarTrak

Eric leads a dynamic team focused on driving customer growth, retention, and long-term success. With a passion for building strong partnerships and understanding the client's goals, Eric has been instrumental in scaling SmarTrak's CS strategy, helping maximize adoption and outcomes. Eric's expertise lies in creating proactive engagement strategies, optimizing customer journeys, and aligning SmarTrak's roadmap.

Eric Dost

Customer Success Director, SmarTrak

Eric leads a dynamic team focused on driving customer growth, retention, and long-term success. With a passion for building strong partnerships and understanding the client's goals, Eric has been instrumental in scaling SmarTrak's CS strategy, helping maximize adoption and outcomes. Eric's expertise lies in creating proactive engagement strategies, optimizing customer journeys, and aligning SmarTrak's roadmap.

Eric Dost

Customer Success Director, SmarTrak

Eric leads a dynamic team focused on driving customer growth, retention, and long-term success. With a passion for building strong partnerships and understanding the client's goals, Eric has been instrumental in scaling SmarTrak's CS strategy, helping maximize adoption and outcomes. Eric's expertise lies in creating proactive engagement strategies, optimizing customer journeys, and aligning SmarTrak's roadmap.

Eric Dost

Customer Success Director, SmarTrak

Eric leads a dynamic team focused on driving customer growth, retention, and long-term success. With a passion for building strong partnerships and understanding the client's goals, Eric has been instrumental in scaling SmarTrak's CS strategy, helping maximize adoption and outcomes. Eric's expertise lies in creating proactive engagement strategies, optimizing customer journeys, and aligning SmarTrak's roadmap.

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Accelerating growth through Customer Success

Key takeaways
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Delivering customer outcomes with a value framework

Don't miss these

Delivering customer outcomes with a value framework

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Delivering customer outcomes with a value framework