March 29, 2024
CS Experts Name Planhat a Leading Customer Success Software
Christine Nielsen
Editor, Planhat
Planhat has earned a top spot in the Customer Success Software category on G2, amongst several others. Thanks to the support of our customers, Planhat is ranked as a leader in the following categories:
Customer Success Software
Data Quality Tools
Customer Data Platforms
Subscription Revenue Management Software
Product Analytics Software
Customer Revenue Optimization (CRO) Software
Customer Journey Mapping
Client Onboarding Software
“Planhat is enhancing our ability to efficiently onboard our customers, create QBRs and other ROI-based touchpoints, and effectively anticipate and manage account growth and health risks. It is also increasing our customer experience and engagement due to the dynamic customer portal.” - Joel L.
# 1 Client Portal
On top of these leading category rankings, we’re excited to have been awarded the number one Client Portal for customers for the second quarter in a row. Our Client Portal enables customers to create collaborative workspaces and share success plans, usage dashboards, and playbooks, ensuring everyone is on the same page and seeing the same results. Communication and transparency is important to us and a pillar of the Portal, and we are thrilled that this is recognized by our customers.
We’ve also proud to share these statistics based on our customers satisfaction:
96% satisfaction in ease of doing business with
96% believe we’re headed in the right direction
94% satisfaction in quality of support
These metrics represent our commitment to our customers by listening, understanding their needs, and making improvements to our product to suit their unique customer success strategies. To learn more about how we help business managing their customers, explore the reviews on G2.
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Christine Nielsen
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Editor, Planhat
Christine Nielsen is an experienced B2B marketer specializing in go-to-market, sales and marketing collaboration, and content-driven growth. Currently supporting the marketing team at Planhat, she is responsible for driving brand awareness and nurturing the growth of the company through thought leadership and data-backed content.