30 minutes

The art of renewals

In the recurring economy renewals are king.

In this CSM Corner, we dig into renewal success strategies with Angela Ireland, Senior Customer Experience Manager at Rubrik and Sabrina Perpetua, CSM at Planhat.

We cover:

  • Planning: timelines, objectives, data collection

  • Preparing stakeholders and setting expectations

  • Negotiation strategies and effective communication

Whether you’re a seasoned vet or new to renewal management, you’ll learn practical tips-and-tricks on how to confidently approach this cornerstone of Customer Success.

About the speakers

Gurprem Sagoo

CS Operations, Planhat

Moderator

Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.

Gurprem Sagoo

CS Operations, Planhat

Moderator

Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.

Gurprem Sagoo

CS Operations, Planhat

Moderator

Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.

Gurprem Sagoo

CS Operations, Planhat

Moderator

Gurprem Sagoo is a CSM at Planhat with over 8 years of experience as a CS lead in the SaaS industry. He has worked with global brands across the world and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.

Angela Ireland

Customer Experience, Rubrik

Angela Ireland has been working in Customer Success for 15+ years. Currently a Senior Customer Experience Manager at Rubrik, In her role, Angela partners with customers and internal stakeholders to build advocacy and ensure that customers get the best solutions and services. Having previously managed at NetApp for CS in Major Accounts, Angela brings a 360 view for working with teams and customers for outcome driven success. 

Angela Ireland

Customer Experience, Rubrik

Angela Ireland has been working in Customer Success for 15+ years. Currently a Senior Customer Experience Manager at Rubrik, In her role, Angela partners with customers and internal stakeholders to build advocacy and ensure that customers get the best solutions and services. Having previously managed at NetApp for CS in Major Accounts, Angela brings a 360 view for working with teams and customers for outcome driven success. 

Angela Ireland

Customer Experience, Rubrik

Angela Ireland has been working in Customer Success for 15+ years. Currently a Senior Customer Experience Manager at Rubrik, In her role, Angela partners with customers and internal stakeholders to build advocacy and ensure that customers get the best solutions and services. Having previously managed at NetApp for CS in Major Accounts, Angela brings a 360 view for working with teams and customers for outcome driven success. 

Angela Ireland

Customer Experience, Rubrik

Angela Ireland has been working in Customer Success for 15+ years. Currently a Senior Customer Experience Manager at Rubrik, In her role, Angela partners with customers and internal stakeholders to build advocacy and ensure that customers get the best solutions and services. Having previously managed at NetApp for CS in Major Accounts, Angela brings a 360 view for working with teams and customers for outcome driven success. 

Sabrina Perpetua

Customer Success, Planhat

Sabrina Perpetua is a skilled Sales and Customer Success professional in the SaaS industry, with a background in in corporate communications, marketing, and strategic planning. She manages a diverse client portfolio across the US, Canada, and Latin America, and excels in fostering long-term relationships and strategic business development.

Sabrina Perpetua

Customer Success, Planhat

Sabrina Perpetua is a skilled Sales and Customer Success professional in the SaaS industry, with a background in in corporate communications, marketing, and strategic planning. She manages a diverse client portfolio across the US, Canada, and Latin America, and excels in fostering long-term relationships and strategic business development.

Sabrina Perpetua

Customer Success, Planhat

Sabrina Perpetua is a skilled Sales and Customer Success professional in the SaaS industry, with a background in in corporate communications, marketing, and strategic planning. She manages a diverse client portfolio across the US, Canada, and Latin America, and excels in fostering long-term relationships and strategic business development.

Sabrina Perpetua

Customer Success, Planhat

Sabrina Perpetua is a skilled Sales and Customer Success professional in the SaaS industry, with a background in in corporate communications, marketing, and strategic planning. She manages a diverse client portfolio across the US, Canada, and Latin America, and excels in fostering long-term relationships and strategic business development.

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