How to Optimize the Sales to Customer Success Handoff


While the close of a sale signals the end of the sales cycle, it is just the beginning of the customer success journey. Transitioning customers from sales to CS with care is a crucial step, and it's important to ensure that each new customer is moving smoothly along the path from purchase to value.

We are pleased to present our webinar on “How to Optimize the Sales to Customer Success Handoff” with Gemma Cipriani-Espineira, VP Customer Success at Chili Piper. Chili Piper is an advanced scheduling software which helps B2B revenue teams increase conversion rates, customer satisfaction, and reach new levels of productivity.

Gemma Cipriani-Espineira is an experienced software executive, skilled in building and leading global post-sales teams with a focus on driving retention, product adoption and customer advocacy. Gemma believes that customer success is a way of doing business and that it is the fastest path to sustainable growth for software companies. Gemma currently leads global Customer Success and Support teams at Chili Piper. Having lived in Spain and the UK, Gemma now calls Boston, USA, her home.

Watch the session to learn about:

  1. Why the sales to CS handoff is so important

  2. How to avoid gaps and best transition from sales to CS

  3. How to improve time to value with a handoff that actually works

  4. And much more!

Download to watch the full video now.

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