It Takes a Village: Delivering an Outstanding Customer Experience at Scale

Managing lots of customers is impossible through direct 1:1 engagement, so how can you pull in the wider go-to-market teams to help provide an outstanding experience?

Scaled customer management is at its best when leveraging resources and processes across the entire customer journey. But how and where do you start?

The best scaled customer experience is more than just sending automated emails every so often, or is it?

With Customer Success being asked to do more than ever, how can CSMs create great experiences for huge amount of customers they manage.

Join us on April 30th as Gurprem Sagoo, Katie Culp, and Amanda Silva discuss the importance of working cross-functionally to deliver an outstanding customer experience.

Moderator:

Gurprem Sagoo is leading CS Operations at Planhat with over 10 years of experience in the SaaS industry, and CSM of the Year 2022 in the Customer Success Excellence awards. He works with global brands and Enterprises, and is an enthusiastic speaker, passionate about Customer Success, Advocacy, and Community. Gurprem is also a part-time musician and an avid record collector.

Speakers:

Katie Culp is a Customer Success Manager at Planhat, where she focuses on consulting CS leaders and teams on their CS strategies. Katie has over 8 years of SaaS experience with the majority of that time being spent in customer and commercial facing roles.

Amanda Silva has over 15 years of experience in technology companies, holding diverse roles, including Channel Manager, Marketing Manager, COO, CCO, and Principal CS Coach. My expertise lies in structuring startups for successful investment rounds, setting up Customer Success departments from scratch, and implementing strategic initiatives for business growth. I am passionate about driving results and creating impactful strategies that enhance customer experience and business success.

Register now.