Prioritize High Value by Tiering

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Planhat and ReCollect are pleased to present our next webinar on how to Prioritize High Value by Tiering hosted and presented by Angela Najab, Customer Success Director at ReCollect Inc, a best-in-class digital waste and recycling communication tool.

Not all of your customers are going to offer the same value to your company. That is where value by tiering comes in; your customers will benefit from receiving the level of help and attention they need, and you can make sure your time and efforts are spent in the most efficient and effective ways.

In this insightful webinar you will learn:

  1. The benefits of prioritizing by tier and why it is important

  2. How to transition from a Due To Renew or Squeaky Wheel Gets the Grease model

  3. Factors at Play: ARR, renewal confidence, when to override

  4. Who to involve when defining the Tiering model

  5. Leveraging tiers across the organization

  6. How leadership can support the model

Angela has worked in customer facing roles for tech companies for 15+ years, giving her a sixth sense when it comes to knowing what customers need and strategies of a thriving Customer Success team. She will step us through the ReCollect model, as well as alternative options, and describe how these tiers are used and highly valued across the organization.

Register today to join us on the November 18, 2020

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