In October 2024, Planhat invited team members, customers, prospects and friends to connect, learn and relax in the Malibu hills. Planhat sat down with Acoustic's Director of Customer Success Strategy to get an insight into what makes Open so special.

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William Pinho

Director of Digital Customer Success Strategy

Acoustic

William is a customer success leader with over 10 years of experience helping global B2B companies drive retention and scale engagement. As Director of Worldwide Digital Customer Success Strategy at Acoustic, he leads digital-first initiatives that improve the customer journey. He’s held key roles across success and strategy, with previous experience at IBM supporting enterprise clients through AI-powered solutions.

Malibu Open 2024

Open | The Proposition — article poster image

Open | The Proposition

At Planhat Open Stockholm 2025, we sat down with a series of customers to hear how the event unlocks executable insights they can't get anywhere else.

Open | The Proposition — article poster image

Open | The Proposition

At Planhat Open Stockholm 2025, we sat down with a series of customers to hear how the event unlocks executable insights they can't get anywhere else.

Open | The Proposition — article poster image

Open | The Proposition

At Planhat Open Stockholm 2025, we sat down with a series of customers to hear how the event unlocks executable insights they can't get anywhere else.