30 minutes
How to create true customer advocates
Every business loves happy customers. And as a CSM, you are uniquely positioned to turn your customers into advocates of your company. With a greater reliance on community reviews and experiences, the role of customer advocates becomes even more important for brand positioning.
We have invited Nini Mishra, Principal Success Manager at Slack and Steve Witoshkin, Customer Success Manager at Adenza who will share their experiences and best practices on how customer advocacy drives customer success.
Watch the session to learn:
what customer advocacy is and how important it is
how to build advocates to solve complex problems in organisations
skills you can implement today to build more advocates in your customer base
About the speakers
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Gurprem Sagoo
Customer Success Operations Manager, Planhat
Moderator
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Nini Mishra
Principal Success Manager, Slack
Nini Mishra is a Principal Success Manager at Slack (a collaboration software company which is now part of the Salesforce Group). She covers Public Sector clients in EMEA and is passionate about how collaboration and automation can bring efficiencies. Outside of work, Nini is an adventure traveller, huge foodie and enjoys going out of her comfort zone.
Nini Mishra
Principal Success Manager, Slack
Nini Mishra is a Principal Success Manager at Slack (a collaboration software company which is now part of the Salesforce Group). She covers Public Sector clients in EMEA and is passionate about how collaboration and automation can bring efficiencies. Outside of work, Nini is an adventure traveller, huge foodie and enjoys going out of her comfort zone.
Nini Mishra
Principal Success Manager, Slack
Nini Mishra is a Principal Success Manager at Slack (a collaboration software company which is now part of the Salesforce Group). She covers Public Sector clients in EMEA and is passionate about how collaboration and automation can bring efficiencies. Outside of work, Nini is an adventure traveller, huge foodie and enjoys going out of her comfort zone.
Nini Mishra
Principal Success Manager, Slack
Nini Mishra is a Principal Success Manager at Slack (a collaboration software company which is now part of the Salesforce Group). She covers Public Sector clients in EMEA and is passionate about how collaboration and automation can bring efficiencies. Outside of work, Nini is an adventure traveller, huge foodie and enjoys going out of her comfort zone.
Steve Witoshkin
CSM, Adenza
Steve Witoshkin is a CSM at Adenza (an industry leading trading, risk and regulatory reporting platform in the fintech space). He’s been with Advenza for 9 years and is currently covering clients in North America. Prior to jumping into fintech, he managed a team of investment accountants at Merrill Lynch Asset Management. Steve is married with 3 kids and lives in historic Bucks County, Pennsylvania.
Steve Witoshkin
CSM, Adenza
Steve Witoshkin is a CSM at Adenza (an industry leading trading, risk and regulatory reporting platform in the fintech space). He’s been with Advenza for 9 years and is currently covering clients in North America. Prior to jumping into fintech, he managed a team of investment accountants at Merrill Lynch Asset Management. Steve is married with 3 kids and lives in historic Bucks County, Pennsylvania.
Steve Witoshkin
CSM, Adenza
Steve Witoshkin is a CSM at Adenza (an industry leading trading, risk and regulatory reporting platform in the fintech space). He’s been with Advenza for 9 years and is currently covering clients in North America. Prior to jumping into fintech, he managed a team of investment accountants at Merrill Lynch Asset Management. Steve is married with 3 kids and lives in historic Bucks County, Pennsylvania.
Steve Witoshkin
CSM, Adenza
Steve Witoshkin is a CSM at Adenza (an industry leading trading, risk and regulatory reporting platform in the fintech space). He’s been with Advenza for 9 years and is currently covering clients in North America. Prior to jumping into fintech, he managed a team of investment accountants at Merrill Lynch Asset Management. Steve is married with 3 kids and lives in historic Bucks County, Pennsylvania.
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© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB