1 hour
Planhat Experts: The State of Customer Success
The challenges and opportunities facing customer success in 2022 have been exciting and immense. Yet, with pressure being exerted on CS teams – from many different angles – the state of customer success and how to navigate short term obstacles is high on the agenda.
Yet, as our panel of experts will explore, the long-term outlook for customer success is buoyant. Indeed, now is the time to restart and rebuild teams that will be successful, not only in 2023, and not just in 2024 but five years from now.
Watch our end of year panel discussion as, Daphne Lopes, Head of Customer Success at HubSpot, Jeff Heckler, Director of Customer Success Solutions at MarketSource, Violaine Yziquel, Director of Customer Success at Slack, and Chris Regester, Chief Customer Officer at Planhat discuss the biggest issues affecting customer success.
Key topics covered include:
building the optimal customer success structure
the future of product-led growth
why we are (still) not measuring customer outcomes
the next 5 years in customer success
About the speakers
Christian Jakenfelds
Go To Market & Field Researcher, Planhat
Moderator
Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.
Christian Jakenfelds
Go To Market & Field Researcher, Planhat
Moderator
Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.
Christian Jakenfelds
Go To Market & Field Researcher, Planhat
Moderator
Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.
Christian Jakenfelds
Go To Market & Field Researcher, Planhat
Moderator
Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co-led the product committee. He is also host to a series of popular thought-leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.
Daphne Lopes
Director of Customer Success, HubSpot
Daphne Lopes is a Customer Success Leader with Product Management, Operations and Professional Services experience in SaaS and Payments. She’s currently part of the EMEA leadership team at HubSpot, recently voted the #1 CRM platform, and is obsessed with delivering great experiences and excellent outcomes to clients through products and services.
Daphne Lopes
Director of Customer Success, HubSpot
Daphne Lopes is a Customer Success Leader with Product Management, Operations and Professional Services experience in SaaS and Payments. She’s currently part of the EMEA leadership team at HubSpot, recently voted the #1 CRM platform, and is obsessed with delivering great experiences and excellent outcomes to clients through products and services.
Daphne Lopes
Director of Customer Success, HubSpot
Daphne Lopes is a Customer Success Leader with Product Management, Operations and Professional Services experience in SaaS and Payments. She’s currently part of the EMEA leadership team at HubSpot, recently voted the #1 CRM platform, and is obsessed with delivering great experiences and excellent outcomes to clients through products and services.
Daphne Lopes
Director of Customer Success, HubSpot
Daphne Lopes is a Customer Success Leader with Product Management, Operations and Professional Services experience in SaaS and Payments. She’s currently part of the EMEA leadership team at HubSpot, recently voted the #1 CRM platform, and is obsessed with delivering great experiences and excellent outcomes to clients through products and services.
Jeff Heckler
Director of Customer Success Solutions, MarketSource
Jeff Heckler is a senior Customer Success Leader with over 20 years of running customer-facing revenue teams for such organizations as SAP, Accenture, and Stanford University. Currently, he is the Director of Customer Success Solutions for MarketSource, a leading global provider of Sales and Customer Success innovation and solutions. Jeff has been named in the top 25 CS Influencers in 2021 and One to Watch in SaaS, 2022.
Jeff Heckler
Director of Customer Success Solutions, MarketSource
Jeff Heckler is a senior Customer Success Leader with over 20 years of running customer-facing revenue teams for such organizations as SAP, Accenture, and Stanford University. Currently, he is the Director of Customer Success Solutions for MarketSource, a leading global provider of Sales and Customer Success innovation and solutions. Jeff has been named in the top 25 CS Influencers in 2021 and One to Watch in SaaS, 2022.
Jeff Heckler
Director of Customer Success Solutions, MarketSource
Jeff Heckler is a senior Customer Success Leader with over 20 years of running customer-facing revenue teams for such organizations as SAP, Accenture, and Stanford University. Currently, he is the Director of Customer Success Solutions for MarketSource, a leading global provider of Sales and Customer Success innovation and solutions. Jeff has been named in the top 25 CS Influencers in 2021 and One to Watch in SaaS, 2022.
Jeff Heckler
Director of Customer Success Solutions, MarketSource
Jeff Heckler is a senior Customer Success Leader with over 20 years of running customer-facing revenue teams for such organizations as SAP, Accenture, and Stanford University. Currently, he is the Director of Customer Success Solutions for MarketSource, a leading global provider of Sales and Customer Success innovation and solutions. Jeff has been named in the top 25 CS Influencers in 2021 and One to Watch in SaaS, 2022.
Violaine Yziquel
Director of Customer Success, Slack
Violaine Yziquel is passionate about business and team growth. Focused on designing and implementing best-in-class methodologies to optimize cross-functional team work (think problem-solving!) and transform the way they engage with customers. Vio is currently Director of Customer Success at Slack, and a board member of Customer Success Network having previously held leadership roles at Box and Accenture.
Violaine Yziquel
Director of Customer Success, Slack
Violaine Yziquel is passionate about business and team growth. Focused on designing and implementing best-in-class methodologies to optimize cross-functional team work (think problem-solving!) and transform the way they engage with customers. Vio is currently Director of Customer Success at Slack, and a board member of Customer Success Network having previously held leadership roles at Box and Accenture.
Violaine Yziquel
Director of Customer Success, Slack
Violaine Yziquel is passionate about business and team growth. Focused on designing and implementing best-in-class methodologies to optimize cross-functional team work (think problem-solving!) and transform the way they engage with customers. Vio is currently Director of Customer Success at Slack, and a board member of Customer Success Network having previously held leadership roles at Box and Accenture.
Violaine Yziquel
Director of Customer Success, Slack
Violaine Yziquel is passionate about business and team growth. Focused on designing and implementing best-in-class methodologies to optimize cross-functional team work (think problem-solving!) and transform the way they engage with customers. Vio is currently Director of Customer Success at Slack, and a board member of Customer Success Network having previously held leadership roles at Box and Accenture.
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Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB