Learning never stops: educating tomorrow's CS leaders

2 min read

One of the quickest ways to scale your Customer Success department, is through education and training. On top of this, when you invest in your people you are directly investing in your customers’ experience.

We have invited three industry experts to learn how to engage, train and develop your CS team. Join Andrew Marks, Co-Founder of SuccessHACKER, Vijay Mehrotra, Professor of Business Analytics and Information Systems at the University of San Francisco and Sam Loveland, VP of Customer Success at ServiceNow as they discuss:

  1. Why CS education is important

  2. How to train your team as a CS leader

  3. The future of CS education

  4. And much more..


Christian Jakenfelds has had multiple different customer facing roles. He joined Tessian as one of their first CSMs and this is where he saw how CS is the engine for growth in SaaS businesses. He now works with Planhat in the UK market and has been named in the top 25 CS Influencers in 2021.


Andrew Marks is the Co-Founder of SuccessHACKER. For over 25 years, Andrew has served as an operational executive in customer-facing roles. In that time, he has seen Customer Success grow from being little more than an idea to an industry standard, and welcomed the opportunity to support the growth of the CS community every step of the way.

Vijay Mehrotra is a Professor of Business Analytics and Information Systems at the University of San Francisco. Since 1992, Vijay has been active in the world of analytics, technology, management, and innovation. Prior to becoming a professor, he spent more than a decade working full-time in Silicon Valley as an analytics consultant, entrepreneur, and executive.

Sam Loveland is the VP of Customer Success at ServiceNow. Sam has always been committed to post-sale customer success and laser-focused on ensuring customers derive the greatest possible value. Currently at Servicenow she works with a fantastic Customer Success team all across the globe, where they are dedicated to providing their customers with expert guidance so they can achieve the most successful business outcomes possible.

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