
Elevating the Entire Techology Stack

Elevating the Entire Techology Stack

Elevating the Entire Techology Stack

Elevating the Entire Techology Stack
Vice President of Customer Success at VoIP pioneer and Contact Center 8x8, shares how Planhat has not only solved a retention forecasting problem, but replaced and enhanced a suite of products across the existing CX technology stack.
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Vice President of Customer Success at VoIP pioneer and Contact Center 8x8, shares how Planhat has not only solved a retention forecasting problem, but replaced and enhanced a suite of products across the existing CX technology stack.
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Vice President of Customer Success at VoIP pioneer and Contact Center 8x8, shares how Planhat has not only solved a retention forecasting problem, but replaced and enhanced a suite of products across the existing CX technology stack.
The hub of Customer Success
Jason Graham — We got Planhat to solve a specific problem, and what we're finding is that Planhat is becoming the hub of all of our sorts of tech. So we have several other tools that we use, probably 15 or 20 other tools.
And what we're finding is that as we integrate those tools within Planhat, either through Snowflake or integrated within Planhat itself, some of those tools we don't need anymore. Planhat will do those things.
Some of those tools work better within Planhat than within themselves. We use Chorus to track all of our meeting notes and email activity and most of our customer interaction. And we've recently integrated Chorus within Planhat, I want to say over the last few weeks.
What we're seeing is that within Planhat we can view the Chorus material easier and faster and all in one spot than going to Chorus separately. So Planhat becomes the source, not just of our retention forecast of our health of our emails, but also our meeting summaries.
So we're finding that Planhat is becoming not just a single tool that solved a specific use case, but the tool that becomes the hub of the whole Customer Success experience.
“Planhat is becoming not just a single tool that solved a specific use case, but the tool that becomes the hub of the whole Customer Success experience.”
Jason Graham
VP, Global Customer Success
8x8
The hub of Customer Success
Jason Graham — We got Planhat to solve a specific problem, and what we're finding is that Planhat is becoming the hub of all of our sorts of tech. So we have several other tools that we use, probably 15 or 20 other tools.
And what we're finding is that as we integrate those tools within Planhat, either through Snowflake or integrated within Planhat itself, some of those tools we don't need anymore. Planhat will do those things.
Some of those tools work better within Planhat than within themselves. We use Chorus to track all of our meeting notes and email activity and most of our customer interaction. And we've recently integrated Chorus within Planhat, I want to say over the last few weeks.
What we're seeing is that within Planhat we can view the Chorus material easier and faster and all in one spot than going to Chorus separately. So Planhat becomes the source, not just of our retention forecast of our health of our emails, but also our meeting summaries.
So we're finding that Planhat is becoming not just a single tool that solved a specific use case, but the tool that becomes the hub of the whole Customer Success experience.
“Planhat is becoming not just a single tool that solved a specific use case, but the tool that becomes the hub of the whole Customer Success experience.”
Jason Graham
VP, Global Customer Success
8x8
The hub of Customer Success
Jason Graham — We got Planhat to solve a specific problem, and what we're finding is that Planhat is becoming the hub of all of our sorts of tech. So we have several other tools that we use, probably 15 or 20 other tools.
And what we're finding is that as we integrate those tools within Planhat, either through Snowflake or integrated within Planhat itself, some of those tools we don't need anymore. Planhat will do those things.
Some of those tools work better within Planhat than within themselves. We use Chorus to track all of our meeting notes and email activity and most of our customer interaction. And we've recently integrated Chorus within Planhat, I want to say over the last few weeks.
What we're seeing is that within Planhat we can view the Chorus material easier and faster and all in one spot than going to Chorus separately. So Planhat becomes the source, not just of our retention forecast of our health of our emails, but also our meeting summaries.
So we're finding that Planhat is becoming not just a single tool that solved a specific use case, but the tool that becomes the hub of the whole Customer Success experience.
“Planhat is becoming not just a single tool that solved a specific use case, but the tool that becomes the hub of the whole Customer Success experience.”
Jason Graham
VP, Global Customer Success
8x8
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© 2025 Planhat AB
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© 2025 Planhat AB