Our new MCP server even allows you to access these same capabilities directly from your preferred LLM—so your external agents can now run on data from Planhat, and take action in Planhat or elsewhere. And of course, agents within Planhat act like any team member: triaging customer requests and routing them to the right people based on internal policies, enriching any data set, cleaning up data, drafting e-mail replies, notifying colleagues and so on—all governed by the same role-based access control that applies to any of your existing teams. Out-of-the-box Conversational AI also means that Planhat now automatically and continuously analyzes incoming emails, chats, and call transcripts to assign tags, detect sentiment and provide concise, fully context-enriched summaries of customer conversations so you never have to hunt for details in your data to get up to speed.

This is just the beginning of what we believe is the first truly Commercial AI platform built for the enterprise. Flexible enough to blend seamlessly into your existing data infrastructure and workflows; deeply integrated with all your data and tools, across your entire tech stack; and—perhaps most importantly—shaped for the commercial context through an Enabler Layer that brings the combined experience of Planhat’s own commercial leaders across Sales, Service and Success to every action powered by our AIP.