60 minutes
Master Customer Success Platform: Selection to Optimization
Whether you're looking to bring on a new Customer Success Platform or you're considering a switch, this session will guide you through the critical steps to ensure you're on the right path.
Planhat's VP of CS, Malin Skoglund, hosts a panel discussion with two CS strategy experts, Kate Griffin and Grace Tester.
They cover how to:
Assess the requirements for your strategy
Plan and execute an effective migration
Optimize and scale capabilities for all team members
Watch the recording
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
About the speakers
Malin Skoglund
VP, Customer Success
Moderator
Malin is the VP of Customer Success Americas at Planhat, bringing a wealth of experience as a seasoned executive. With 15 years in B2B SaaS leadership, Malin has overseen teams ranging from 10 to over 100 members, driving revenue in the tens of millions. Her expertise spans various market segments, from SMB to enterprise, and her leadership style is known for its results-driven approach and focus on operational excellence.
Malin Skoglund
VP, Customer Success
Moderator
Malin is the VP of Customer Success Americas at Planhat, bringing a wealth of experience as a seasoned executive. With 15 years in B2B SaaS leadership, Malin has overseen teams ranging from 10 to over 100 members, driving revenue in the tens of millions. Her expertise spans various market segments, from SMB to enterprise, and her leadership style is known for its results-driven approach and focus on operational excellence.
Malin Skoglund
VP, Customer Success
Moderator
Malin is the VP of Customer Success Americas at Planhat, bringing a wealth of experience as a seasoned executive. With 15 years in B2B SaaS leadership, Malin has overseen teams ranging from 10 to over 100 members, driving revenue in the tens of millions. Her expertise spans various market segments, from SMB to enterprise, and her leadership style is known for its results-driven approach and focus on operational excellence.
Malin Skoglund
VP, Customer Success
Moderator
Malin is the VP of Customer Success Americas at Planhat, bringing a wealth of experience as a seasoned executive. With 15 years in B2B SaaS leadership, Malin has overseen teams ranging from 10 to over 100 members, driving revenue in the tens of millions. Her expertise spans various market segments, from SMB to enterprise, and her leadership style is known for its results-driven approach and focus on operational excellence.
Kate Griffin
VP, Delivery Services
Kate is a seasoned industry leader dedicated to helping technology companies achieve customer success through practical and data-driven approaches. Currently, she is the VP of Services at nCloud Integrations, a respected consulting management firm. With 10+ experience as a CS leader, Kate brings a wealth of knowledge to the table, specializing in exceptional customer experiences, streamlining operations, and emphasizing the importance of data.
Kate Griffin
VP, Delivery Services
Kate is a seasoned industry leader dedicated to helping technology companies achieve customer success through practical and data-driven approaches. Currently, she is the VP of Services at nCloud Integrations, a respected consulting management firm. With 10+ experience as a CS leader, Kate brings a wealth of knowledge to the table, specializing in exceptional customer experiences, streamlining operations, and emphasizing the importance of data.
Kate Griffin
VP, Delivery Services
Kate is a seasoned industry leader dedicated to helping technology companies achieve customer success through practical and data-driven approaches. Currently, she is the VP of Services at nCloud Integrations, a respected consulting management firm. With 10+ experience as a CS leader, Kate brings a wealth of knowledge to the table, specializing in exceptional customer experiences, streamlining operations, and emphasizing the importance of data.
Kate Griffin
VP, Delivery Services
Kate is a seasoned industry leader dedicated to helping technology companies achieve customer success through practical and data-driven approaches. Currently, she is the VP of Services at nCloud Integrations, a respected consulting management firm. With 10+ experience as a CS leader, Kate brings a wealth of knowledge to the table, specializing in exceptional customer experiences, streamlining operations, and emphasizing the importance of data.
Grace Tester
Sr. Manager, Strategic Client Development
Grace is a versatile Customer Success professional, with over 12 years experience in the industry spanning from technical support & implementation to client facing marketing & CS Operations. In her present capacity as a Senior Manager of Strategic Client Development she focuses on driving exceptional client outcomes and fostering lasting relationships with a passion for optimizing customer experiences.
Grace Tester
Sr. Manager, Strategic Client Development
Grace is a versatile Customer Success professional, with over 12 years experience in the industry spanning from technical support & implementation to client facing marketing & CS Operations. In her present capacity as a Senior Manager of Strategic Client Development she focuses on driving exceptional client outcomes and fostering lasting relationships with a passion for optimizing customer experiences.
Grace Tester
Sr. Manager, Strategic Client Development
Grace is a versatile Customer Success professional, with over 12 years experience in the industry spanning from technical support & implementation to client facing marketing & CS Operations. In her present capacity as a Senior Manager of Strategic Client Development she focuses on driving exceptional client outcomes and fostering lasting relationships with a passion for optimizing customer experiences.
Grace Tester
Sr. Manager, Strategic Client Development
Grace is a versatile Customer Success professional, with over 12 years experience in the industry spanning from technical support & implementation to client facing marketing & CS Operations. In her present capacity as a Senior Manager of Strategic Client Development she focuses on driving exceptional client outcomes and fostering lasting relationships with a passion for optimizing customer experiences.
Don't miss these
Panel Discussion
•
45 minute watch
CRM war gestern: Warum Customer Success eigene Tools braucht
Jakob Mitchell
Panel Discussion
•
45 minute watch
CRM war gestern: Warum Customer Success eigene Tools braucht
Jakob Mitchell
Panel Discussion
•
30 minute watch
Branching out: Exploring the roles of Customer Success
Katie Culp
Panel Discussion
•
30 minute watch
Branching out: Exploring the roles of Customer Success
Katie Culp
Product Update
•
45 minute watch
Une plateforme pour les gouverner toutes
Lucas Sabatier
Product Update
•
45 minute watch
Une plateforme pour les gouverner toutes
Lucas Sabatier
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB
Thought-leading customer-centric content, direct to your inbox every month.
By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
Customers
© 2024 Planhat AB