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Not all of your customers are going to offer the same value to your company. By prioritizing high value by tiering you can make sure your time and efforts are spent in the most efficient and effective ways.
Planhat and inSided are pleased to present another great webinar this month. We will discuss post-onboarding customer engagement, with our very own Gurprem Sagoo, Customer Success Manager at Planhat and Remco de Vries, Head of Marketing at inSided, the only customer success community platform built for B2B SaaS.
As SaaS businesses boom, the growth and expansion phase is an exciting time, but it's important to know how to manage this growth to achieve ROI.
We discuss what it means to be a truly customer-centric organization with Dr Tom Dewitt, Ph.D, Director of CXM at Michigan State University. Register and find out more in our next webinar.
Creating a consistent and effective customer experience that results in maximizing value for you and your customers is not easy. Register and find out how in our next webinar.
The Customer Success role has shifted into a more crucial part of any company, so what are some of the Best Practices when it comes to leading Customer Success?
A health score can indicate several different things, so determining what you want your customer health score to represent will help you decide which factors to include when creating one.
Best practices around how to accelerate time to first value in a high-touch customer success model.
We hosted a webinar with Zach, who spoke about how Planhat integrates with Slack and some best practices for customer success professionals.
The New York Chapter of Planhat’s group “Women in Customer Success”, hosted its second monthly meetup.