Blogs
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May 19, 2022
5 min read
What is the customer analytics process?
Behind every loyal and growing customer base is a solid analytics process, which has 6 key steps.
May 19, 2022
4 min read
What is a good customer growth rate?
How to calculate customer growth rate with different KPIs and basics of customer growth averages.
May 19, 2022
5 min read
What Is Customer Success Analytics?
Learn what metrics to track and how to best analyze them to improve your customer success.
May 19, 2022
5 min read
How are CSM measured?
Customer success team metrics are fairly straightforward, but how do you measure a CSM’s performance?
May 19, 2022
4 min read
What is a customer scorecard?
A customer scorecard can help define how successful or unsuccessful your customer relationships are.
May 19, 2022
4 min read
How does SaaS measure customer success?
Customer success can make or break a company. Measure it using key performance indicators.
May 19, 2022
5 min read
What are KPIs in customer service?
The majority of a customer's lifetime value occurs after the first sale. Here’s how you can capitalize on the entire customer journey.
May 19, 2022
6 min read
What metrics matter in customer success?
An overview of the top metrics that matter most for customer success teams and CSMs
May 19, 2022
4 min read
What Is a Customer Analysis Tool?
Customer analysis tools empower CSMs with the actionable insights they need to drive positive outcomes
May 19, 2022
5 min read
How do you evaluate customer success?
The best way to measure customer success is through critical metrics and KPIs.
