Moving Faster Together
Moving Faster Together
Moving Faster Together
Moving Faster Together
Vice President of Customer Success at construction tech innovator, Trackunit, shares how Planhat has empowered the commercial team to reduce issue mitigation time by more than 25%.
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Vice President of Customer Success at construction tech innovator, Trackunit, shares how Planhat has empowered the commercial team to reduce issue mitigation time by more than 25%.
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Vice President of Customer Success at construction tech innovator, Trackunit, shares how Planhat has empowered the commercial team to reduce issue mitigation time by more than 25%.
Kenn Gudbergsen — I'm leading our customer success team in EMEA and I work at Trackunit.
We produce our own hardware, which extracts a lot of valuable data from the construction machines we build software products on top of.
So, Trackunit was in the process of adopting Planhat when I came. They recently switched from a different CSP provider, choosing to move to Planhat due to its configurability in terms of metrics specialized to the insights we were needing in the customer journey.
“No matter if it's coming from Intercom or a support system, emails or whatever—we have that in in one place.”
Kenn Gudbergsen — I'm leading our customer success team in EMEA and I work at Trackunit.
We produce our own hardware, which extracts a lot of valuable data from the construction machines we build software products on top of.
So, Trackunit was in the process of adopting Planhat when I came. They recently switched from a different CSP provider, choosing to move to Planhat due to its configurability in terms of metrics specialized to the insights we were needing in the customer journey.
“No matter if it's coming from Intercom or a support system, emails or whatever—we have that in in one place.”
Kenn Gudbergsen — I'm leading our customer success team in EMEA and I work at Trackunit.
We produce our own hardware, which extracts a lot of valuable data from the construction machines we build software products on top of.
So, Trackunit was in the process of adopting Planhat when I came. They recently switched from a different CSP provider, choosing to move to Planhat due to its configurability in terms of metrics specialized to the insights we were needing in the customer journey.
“No matter if it's coming from Intercom or a support system, emails or whatever—we have that in in one place.”
So we were still very early days when I started and we have picked up the adoption quite a bit, especially among the CSMs managing large portfolios. We are tracking all the communication with that customer. No matter if it's coming from Intercom or a support system, emails or whatever—we have that in in one place.
So when a new risk is created, everybody relevant, all relevant people get notified. We get on a call, we book a meeting.
It's not something we have a specific scientific number on, but I'd say minimum 25% faster mitigation time.
So we were still very early days when I started and we have picked up the adoption quite a bit, especially among the CSMs managing large portfolios. We are tracking all the communication with that customer. No matter if it's coming from Intercom or a support system, emails or whatever—we have that in in one place.
So when a new risk is created, everybody relevant, all relevant people get notified. We get on a call, we book a meeting.
It's not something we have a specific scientific number on, but I'd say minimum 25% faster mitigation time.
So we were still very early days when I started and we have picked up the adoption quite a bit, especially among the CSMs managing large portfolios. We are tracking all the communication with that customer. No matter if it's coming from Intercom or a support system, emails or whatever—we have that in in one place.
So when a new risk is created, everybody relevant, all relevant people get notified. We get on a call, we book a meeting.
It's not something we have a specific scientific number on, but I'd say minimum 25% faster mitigation time.
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