Something that Planhat has had the greatest impact on is properly planning out and coordinating around renewal conversations with our clients. And then on the flip side, on the negative side, once a renewal, if a renewal goes sideways and there's churn, previously it was only really being marked by sales in Salesforce and it was really limited notes.

And so instead, in Planhat, the CSM is manually going in, churning the account explicitly, even though it may eventually show up after the renewal, doesn't have a new opportunity from Salesforce, the CSM going in and adding the details of notes, adding that it's explicitly churned, especially if it happens before the end of the date, that allows me as the leader of the team and management someone who has to consistently go to my leaders and managers and explain what happened and explain all the efforts that were taken.

And then additionally, I think in that same vein, what's so great is when questions get asked: 'Hey, did we do everything that needed to happen to earn this, to keep this client's business? And it didn't work out', being able to just quickly go into the customer 360 and see literally every touchpoint that occurred, it's an email, it's an Intercom chat, it's an NPS score, it's a meeting that occurred with the notes from the CSM.