Podcasts
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August 9, 2021
2 min read
Is all churn bad?
Our host Anika Zubair chats with Jennifer Cramer, VP of Customer Success at Planhat about "is all churn bad"?
June 29, 2021
3 min read
CS responsibility for revenue
Our host Anika Zubair chats with Emily Garza, AVP of Customer Success at Fastly, about CS responsibility for revenue.
June 8, 2021
3 min read
The taboos of Customer Success
Our host Anika Zubair chats with Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud, about the taboos of Customer Success.
May 9, 2021
2 min read
Data Driven Workflows & Scaling CS Operations
Our host Anika Zubair chats with Emmanuel Malanda, Global Head of Customer Success at Calypso, about data driven workflows and scaling CS Operations.
April 10, 2021
3 min read
Data Driven Customer Journey in Digital CS
Our host Anika Zubair chats with Elisabeth Courland, Digital CSM at Talentsoft, about data driven customer journeys in digital CS.
March 11, 2021
5 min read
Switching from reactive to proactive CS
Our host Anika Zubair chats with Kristi Faltorusso, VP of Customer Success at IntelliShift, on switching from a reactive to proactive CS.
February 11, 2021
5 min read
Customer Feedback, turning feedback into insights
Our host Anika Zubair chats with Kellie Lucas, author and CS coach, about how to turn customer feedback into insights.
January 13, 2021
5 min read
Evolution of the CSM
Our host Anika Zubair chats with Ray Rauch, VP of Customer Success at Concord on the evolution of the CSM.
December 11, 2020
4 min read
Building a customer advocacy program
Our host Anika Zubair chats with Alex Farmer, VP of Customer Success at Cognite on ways to build a customer advocacy program.
November 5, 2020
4 min read
Keeping CSMs engaged at work and career development
Our host Anika Zubair chats with Fran Beckley, Head of Client Services at SourceBreaker on ways to keep your CSMs engaged at work and career development opportunities.
