Achieving customer success is a long-term endeavor that demands ongoing dedication and collaboration with our clients. A solid foundation is provided by a company value framework, guiding businesses on this journey.

So, how can we consistently deliver lasting customer value through a value framework embraced by the entire organization? And what are the initial steps to building such a framework?

In this episode, our host Anika Zubair chats with Chris Regester, Chief Customer Officer at Planhat about how to deliver customer outcomes through a value framework. 

Chris Regester was recently recognized by Pavilion, being included in their "Top 50 CCOs to Watch" list. With nearly two decades of experience in SaaS, he has demonstrated expertise in team building, strategic planning, and process optimization across diverse global markets. On the rare occasions he is not talking about customer success he can be found chasing his dog and daughters on the farm where he lives outside London.

As the Chief Customer Officer at Planhat, Chris ensures that customers are at the heart of everything we do. To establish consistency across the organization, Chris has developed a value framework that serves as our core commercial model. This framework ensures alignment between product development, marketing messaging, sales pitches, and customer success in delivering value. Ultimately, its purpose is to guide customers towards achieving their desired outcomes.